Epiroc Engineering Jobs in Obuasi
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About the job
Develop and control the plans and schedules including PPEs, parts, resources and time estimates to execute all on-site & off -site maintenance task operations, with consideration to productivity of staff.
Your Mission
- Act as the first point of contact for departmental inquiries and visitors, schedule meetings, and take minutes for relevant sessions.
- Administer SAP for invoicing, MIM (B2C) and Docmine for account setup and issue resolution and manage Machine Online (MoL) and Warranty Online (WoL) updates.
- Oversee service quotes via BPCS, open and track jobs (contracts, field service, component rebuild) through to closure and invoicing and ensure adherence to internal processes.
- Process purchases orders in E-Purchase, liaise with logistics/stores for timely delivery of spares, and manage tools inventory and workshop KPIs.
- Prepare monthly reports (labour utilization, NIS, WIP), maintain accurate service records, provide WIP updates for customers, and compile safety/warranty campaign reports.
- Handle customer complaints collaboratively, ensure campaign resolutions, manage warranty claims, and support process improvements while maintaining professional customer interactions.
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Your Profile
- Minimum 2 years in planning and scheduling processes, with strong understanding of maintenance workflows and supply chain management.
- Skilled in Microsoft Office (Excel, project planners), PME or similar planning tools, and good knowledge of networks and systems.
- Understanding workplace safety regulations and ability to implement safe work practices effectively.
- Strong conceptual and practical planning abilities, excellent problem-solving skills, and commitment to continuous improvement.
- Ability to prioritize tasks, adapt to changing situations, and work effectively under pressure in fast-paced environments.
- Team-oriented with strong negotiation skills for interacting with managers, supervisors, technicians, and customers.
- Familiarity with warehouse inventory control, supply chain processes, and ability to manage planning and scheduling enhancements.
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