Specialist: Data Privacy & Protection - MTN

Job Summary:

Responsible for providing expert advice on activities related to the implementation, maintenance of, and adherence to the organization’s policies and procedures covering the privacy of, and access to, personal data in compliance with relevant laws, telecoms regulations and the organization’s data privacy practices specifically for the technical and support functions.

Tasks

• Support the implementation of data privacy policies and procedures, ensuring alignment with applicable laws such as the Ghana Data Protection Act 2012 Act 843.
• Maintain the company’s data inventory and data flow maps, ensuring accurate and up-to-date records of personal data processing, analysing system architecture, and leveraging data discovery or classification tools to ensure accurate mapping of personal data processing for the technical and support functions.
• Conduct and document Data Protection Impact Assessments (DPIAs) for projects, systems, and services that involve personal data for the technical and support functions.
• Monitor compliance with internal data protection policies and external regulations, and report on potential risks or breaches.
• Process and track data subject requests (DSRs) such as access, rectification, and erasure, ensuring responses meet regulatory timelines.
• Conduct Transfer Risk Assessments, Third Party Risk Assessments and other related privacy compliance audits and assessments, including reviewing API documentation, system interfaces, vendor technical controls, hosting environments, and evidence of data protection measures.
• Collaborate with the technical and support divisions to ensure data privacy requirements are embedded in business processes, system designs, integrations, workflows, and new technology deployments.
• Review all system-related information security plans throughout the organization’s network to ensure alignment between data privacy and protection practices.
• Stay updated on data protection laws and industry practices and share relevant developments with the Compliance team.
• Contribute to cross-functional privacy projects and working groups, providing insights and operational support as needed.
• Support data protection incident response activities by assisting with log analysis, system-related investigations, data tracing, impact assessments, and documentation for potential data breaches.
• Maintain documentation of privacy compliance efforts, including training records, risk assessments, and audit logs.
• Support privacy awareness and training initiatives, helping to promote a data protection culture across the organisation
• Prepare reports and dashboards on data privacy KPIs, risks, and compliance activities.
• Assist in implementing technical and organizational measures to safeguard personal data throughout its lifecycle.

Context :

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. MTN Ghana’s Compliance function must therefore ensure the successful delivery of the transformation in context of:

• Fluid Regulatory landscape
• Rapidly changing ICT environment
• Management of executive and local shareholder expectations
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Driving growth through business intelligence and standardization to maximize business impact
• Management of customer and supplier expectations
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments

At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest.

It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

JOB REQUIREMENTS

Education

• Minimum of a bachelor’s degree (Information Technology, Information Systems, Computer Science, Cybersecurity)

• Certified Data Protection Supervisor issued by the Data Protection Commission

• Other relevant information technology, cybersecurity or data privacy certifications

Experience

• 3 years’ minimum experience in the relevant sector/industry/area of specialisation (an understanding of emerging markets is advantageous)

• Work across diverse cultures
• Experience working in a medium to large-sized organisation

Training

• Data Privacy and Protection Compliance Management and Planning;
• Governance, Risk and Compliance (GRC);
• Corporate Governance
• Stakeholder Management

Knowledge Competencies:

• In-depth knowledge of the industry’s standards and regulations
• Excellent communication, presentation, reporting and writing skills
• Information Management
• Legislation and Compliance
• Negotiation
• Policy Design and Development
• Stakeholder Relations Management
• Computer literacy and appreciation

Skills / physical competencies:

• Personal Skills – Trustworthy, integrity in dealings, Ethical and principled, Fair and modest
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• A strong constitution and extra conviction
• Proactive
• Ability to manage self and team performance
• Good conflict management and dispute resolution
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently.
• Interpersonal Skills -Leadership, customer centricity, collaborative and coaches & develops direct reports
• Organisational Positioning Skills – Good written and verbal communication, presentation Skills, commitment to the organization
• Global thinker, Analytical thinking and Problem solving abilities.
• Ability to align MTN Group standards to local environment
• Stakeholder Influencer
• Emotional Maturity

Behavioural qualities:

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviours of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

General working conditions

• Anywhere/Anytime work/ Ability to manage self/Personal accountability.

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