Team Assistant - The World Bank

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development.

With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org.

AWCW1 serves three countries: Ghana, Liberia and Sierra Leone. Ghana is classified as a Lower Middle-Income Country, while Liberia and Sierra Leone are Low-Income Countries. All countries are members of the Economic Community of West African States (ECOWAS). They are dependent on natural resources and vulnerable to climate change and shocks.

Duties & Responsibilities

The Team Assistant is an integral part of the Ghana Country Office Administrative and Client Support (ACS) team. S/he will provide Administrative and client support to the Operational Staff. The job implies frequent interaction with other institutional units, staff in other locations (locally and internationally), government officials, consultants, and external organizations.

The Main Functions Include But Are Not Limited To

Operational and administrative support

• Provide support for preparation and implementation of World Bank projects and activities according to Bank procedures.
• Use desktop processing skills to produce complex reports, presentations, and charts/graphs according to Bank format and distribution.
• Collect and input data provided by Task Team Leaders (TTLs) into the central database, including processing new project status reports.
• Draft routine correspondence (standard letters, memos) conforming to the Organization’s regional standards, using proper grammar, punctuation and style and proofread materials.
• Draft minutes of meetings and help with editing large documents.
• Assist team or work unit by translating/drafting a variety of routine documents, applying effective proofreading and grammar skills in English.

Information Management and Client interaction

• Maintain current distribution lists, phone/address lists of project/product contacts, and distribute documents for the team.
• Maintain up-to-date work unit projects and other files (both paper and electronic).

Time management & Logistic planning

• Arrange working schedule and meeting with counterparts for the visiting teams.
• Coordinate time management and schedules, taking current and future priorities into account, anticipate and monitor changes, and communicate the information to the appropriate staff, inside and outside the immediate work unknit, including officials outside the Bank Group, track and report on appropriate aspects of the Team’s operational activities.
• Track assigned tasks/project steps/ timetables using modern office management technologies, coordinate with relevant staff, help and/or information on project-related matters.
• Solve non-routine problems creatively and resourcefully and assist in preparation and logistical planning for various events, e.g., conferences, workshops, and high-level meetings.

Other Duties

• Serve as a back-up to other staff and Team Assistants on project and administrative tasks.
• Occasionally perform Analytical tasks as may be requested by the Team Leader
• Perform other tasks as requested by the Supervisor.

Selection Criteria

• Minimum bachelor’s degree and at least 2 years of relevant experience.
• Excellent communication skills in written and spoken English.
• Problem-solving skills, initiative and strong team player
• Advanced computer skills and full proficiency in the use of relevant software applications (Excel, PowerPoint, Word).

Note: Preference will be given to local talent, that is, applicants that are authorized to work in the duty station for any employer. Internal applicants may apply per existing guidelines.

Competencies

• Good organizational, problem-solving, analytical skills and ability to work competently with minimal supervision. Demonstrate attention to detail and quality. Has ability to manage multiple tasks and complete tasks within agreed schedule.
• Attitude / Adaptability – Demonstrate flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrate motivation to avail and adapt oneself to effecting change.
• Client Orientation – Exhibit good communication skills, positive and professional client service attitude; can understand clients’ needs and complete them with high level of professionalism.
• Learning, knowledge sharing and communication – Good English language skills (verbal and written) Able to write clearly, edit and proofread draft communications. Able to learn and share knowledge/information across the unit.
• Business judgment and analytical decision making – Able to manage information and support retention and disposition of information and records. Ability to search, report, and deliver basic information from various sources and independently respond to basic inquiries.
• Drive for Results – Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion – Collaborate with other team members and contribute efficiently to teams’ work and output, demonstrating respect and flexibility for different points of view.
• Familiarity with the World Bank operational work and projects is desirable.

Applications should be sent in English.

WBG Culture Attributes

• Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
• Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
• Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

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