Compliance Manager - PalmPay

Job Overview:

The role occupant will be responsible for leading the implementation and oversight of regulatory compliance systems of the company, ensuring that the company is in good standing with all requirements, industry standards, and internal policies.This role functions across departments such as legal, risk, and operations to ensure adherence to local and international financial regulations, foster a culture of compliance and ethical business practices, while supporting the company's growth objectives in a rapidly evolving market.

Performance Areas & Weights Description

Licensing & Regulatory Compliance

50%:

• Serve as the primary liaison with financial regulatory authorities
• Develop, review, implement, and maintain comprehensive compliance policies, procedures, and controls, ensuring they align with overarching regulatory requirements.
• Lead all licensing processes and regulatory examinations and audits including ISO 27xxx
• Monitor all regulatory renewal cycles for prompt review or renewal
• Manage onboarding review process and permissions
• Build and maintain positive relationships with regulatory bodies
• Manage compliance with anti-money laundering (AML), know-your-customer (KYC), and counter-terrorist financing (CTF) requirements
• Ensure compliance with data protection and privacy regulations such as GDPR and its equivalents, and cybersecurity
• Liaise with regulators, auditors, and law enforcement agencies as needed.
• Improve or implement fraud prevention and detection mechanisms.
• Monitor changes in local financial regulations, international standards, and industry best practices

Risk Management & Internal Controls - 30%

• Regularly conduct risk assessments to identify and mitigate compliance vulnerabilities.
• Implement efficient transaction monitoring systems to detect suspicious activities.
• Design and implement risk mitigation strategies specific to fintech operations
• Develop and maintain a risk register with appropriate controls
• Coordinate with IT and security teams on cybersecurity compliance matters
• Ensure proper record-keeping and reporting for regulatory audits.

Compliance Monitoring & Reporting – 10%:

• Design and implement appropriate and effective compliance monitoring systems
• Develop metrics to measure effectiveness of compliance systems
• Prepare and submit regulatory reports for senior management.
• Coordinate internal and external audits and ensure timely remediation
• Investigate and report suspicious transactions to relevant authorities
• Maintain accurate and organised documentation at all times, for compliance reviews and regulatory inspections

Training & Consumer Protection - 10%

• Create and deliver compliance training programs for all employees
• Foster a company-wide culture of compliance and ethical conduct
• Ensure fair treatment of customers, transparent and responsible product/service offerings
• Monitor customer complaints for potential compliance issues and address appropriately

Qualifications & Skills

• Minimum Bachelor’s degree in Law, Finance, Business, or a related field.
• 4+ years of compliance experience, preferably in financial services.
• Experience in a Fintech or digital payments environment will be a significant advantage
• Prior experience in PSP compliance is preferred.
• Experience with ISO certification process
• Good understanding of corporate governance and ethical business principles
• Strong analytical and risk assessment capabilities
• Excellent communication, leadership, and stakeholder management skills.
• Strong knowledge of AML frameworks, KYC/CDD processes, and fraud detection.
• Strong ethical judgment and decision-making abilities
• Detail-oriented with strong organizational skills
• Ability to work effectively with diverse stakeholders
• Familiarity with compliance technology solutions and risk management tools
• Ability to understand and break down complex regulations into actionable policies

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