Manager: Learning Delivery - MTN Ghana

SEE HOW TO APPLY →

Position: Manager, Learning Delivery

Level: Level 3

Function: Human Resources

Department: Organisational Effectiveness & Performance

Location: Accra

Reports to: Senior Manager, Learning & Talent Management

Job Summary:

Manage the design and delivery of impactful learning experiences that enable capability growth, business transformation and performance across MTN Ghana. The role drives a learner-centric and data-informed approach to learning delivery, ensuring employees develop the skills and mindsets required to achieve our Ambition and live the MTN Values.

This includes managing the development, design and facilitation of in-house training programmes, and Group-related interventions to meet organisational and functional objectives.

Job Context

• Dynamic and highly competitive telecommunication & ICT industry
• Multi-regulated environment
• Environmental, social and governance prioritized
• Multi-resourcing options, matrix, projectized and evolving new ways of working
• Regionalisation structure implication
• Localisation is a key objective for business and government
• Multinational environment – HR Group best practices
• Unionized environment
• Performance-driven environment
• Diverse cultural environment
• Partnerships

Key Tasks:

Learning Strategy Execution

• Implement MTN Ghana’s Learning and Development strategy in line with Group frameworks and business priorities.
• Translate capability-building objectives into executable learning plans that support our Ambition.
• Partner with HRBPs and business leaders to identify learning needs and ensure delivery of impactful capability-building interventions.

Learning Design & Delivery

• Design, develop, and deliver high-quality, blended learning programs (virtual, digital, classroom, and experiential).
• Facilitate in-house management and leadership development programs aligned with business capability needs.
• Ensure continuous improvement of programs using participant feedback, analytics, and post-learning insights.

Learning Experience & Engagement

• Drive a learner-centric culture by embedding modern learning methodologies, digital tools, and storytelling.
• Manage and curate innovative learning formats such as learning podcasts, book clubs, learning circles and microlearning experiences.
• Manage and coordinate onboarding and induction experiences that reinforce MTN culture and values.
• Support and manage mentoring activities under the STIR Mentoring Programme, ensuring effective pairing, tracking, and evaluation of mentor–mentee progress.
• Promote knowledge-sharing communities and internal facilitators to sustain organizational learning momentum.

Performance Enablement & Capability Support

• Support deployment of Performance Improvement Plans (PIPs) for identified underperforming employees by collaborating with HRBPs and line managers to design targeted learning interventions.
• Provide coaching and facilitation support for employees on improvement plans to enhance performance outcomes.
• Monitor learning progress and report on individual development milestones achieved through interventions.

Performance & Impact Measurement

• Evaluate learning effectiveness and report on Return on Learning Investment (RoLI) through analytics dashboards.
• Partner with HRBPs and line managers to translate learning into measurable performance outcomes.
• Present learning insights and recommendations to management for decision-making and continuous improvement.

Stakeholder & Vendor Collaboration

• Collaborate with business leaders, HRBPs, and Group Learning teams to identify learning needs and align programs with organizational needs.
• Manage relationships with external learning vendors, consultants, and content providers to ensure quality and cost efficiency.
• Support Group-led initiatives such as the Digital Skills Initiatives.

Operational Excellence

• Coordinate logistics, resources, and scheduling for all learning programs, ensuring efficiency and learner satisfaction.
• Maintain accurate records of learning activities and reports through the Learning Management System (LMS).
• Ensure compliance with internal L&D policies, standards, and governance frameworks.
• Continuously identify opportunities for process simplification and innovation in learning delivery.

Education

• A Degree in Human Resource/ Social Sciences, Education or a related field of study.
• A postgraduate qualification or relevant certification (e.g., SHRM-CP, SPHRi, CIPD, Certified Trainer, Learning Experience Designer etc.) is an advantage

Experience 

• Minimum 5 years of experience in Learning & Development, with a strong track record in facilitation and learning delivery.
• Exposure to learning consultancy, program design, and digital learning management is highly desirable.
• Experience in a medium to large, multicultural, and unionized environment preferred.

Professional/Technical competencies

• Organisational Positioning Skills – Good written and verbal communication, Presentation & Facilitation Skills commitment to the organization
• Manages self, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result-oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively, multi-tasking, coordinating skills
• Global thinker, Analytical thinking and Problem-solving abilities.
• Innovation & Continuous Improvement – Challenges existing processes and adopts creative, tech-enabled solutions.
• Customer Centricity – Focuses on learner and business needs to ensure relevant and practical learning outcomes.
• Execution Excellence – Plans and delivers multiple programs efficiently with high quality.
• Collaboration & Influence – Partners across teams and functions to drive collective learning impact.
• Learning Agility – Adapts quickly to change and integrates emerging learning trends and technologies.
• Consultancy and facilitation skills

Must live the MTN Values of:

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS

Must exhibit the MTN Vital Behaviors of:

• Complete Candor, Complete Accountability, Active Collaboration & Get it done

← View More Human Resource Management Jobs

🔥 SIMILAR JOBS YOU MAY LIKE → APPLY