Reputable Company IT Jobs in Tema
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About The Role
A trailblazer in the Information Management industry is seeking a detail-oriented and technically skilled individual to join our team as a Digitalization & IT Support Officer. The successful candidate will play a key role in maintaining our IT infrastructure, supporting users, ensuring system security, and managing digital scanning projects with accuracy and confidentiality.
Key Responsibilities
- Provide technical support to users via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Set up and configure IT systems, software, and security tools.
- Monitor, maintain, and back up IT systems to ensure data integrity.
- Prepare documents for scanning and perform high-volume digital scanning.
- Conduct quality control checks to ensure accuracy of scanned documents.
- Maintain and troubleshoot scanning equipment.
- Implement cybersecurity measures and respond to security incidents.
- Maintain an up-to-date inventory of hardware and software assets.
- Collaborate with internal teams to enhance system performance.
- Conduct Scanning and EDMS project assessments
- Deliver impactful presentations, product demonstrations, and proof-of-concepts (POCs) to prospective and existing clients
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Required Skills or Experience
Qualifications and Skills
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Professional certifications (e.g., CompTIA A+, Microsoft, Cisco) are an added advantage.
- Proven experience in IT support roles.
- Strong knowledge of operating systems, networks, and troubleshooting tools.
- Excellent communication, documentation, and problem-solving skills.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Physically able to lift and move boxes or equipment as required.
- Positive attitude, self-motivation, and strong teamwork skills.
Work Schedule
Monday to Friday: 8:00 a.m. – 5:30 p.m. & Saturday: 9:00 a.m. – 2:00 p.m.
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