Sorting Hub Team Lead - Jumia Group

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia’s platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Sorting Hub Team Lead is responsible for the direct supervision, leadership, and performance management of the sorting team. This role ensures the daily operational efficiency of the sorting hub, drives adherence to Jumia’s quality and safety standards, and acts as the primary link between the operational floor and management.

What you will be doing

• Lead and Supervise Staff: Provide direct, hands-on supervision and leadership to Sorting Hub Operators, assigning daily tasks, setting shift priorities, and managing workflow to ensure all operational targets and service level agreements (SLAs) are met.
• Training and Development: Train, mentor, and coach sorting operators on established Standard Operating Procedures (SOPs), efficient sorting techniques, and safety protocols, fostering a culture of continuous learning.
• Performance Monitoring: Monitor individual and team performance metrics (e.g., sorting speed, error rates, throughput volume) and conduct regular feedback sessions, taking corrective action when necessary to maintain high standards.
• Operational Oversight: Oversee and manage all daily operations, ensuring the efficient sorting, handling, and processing of both incoming and outgoing shipments within the hub.
• Issue Resolution: Act as the first point of escalation for operational issues, quickly resolving problems related to sorting exceptions, handling processes, or equipment disruptions to minimize delays.

What we are looking for are candidates who are/have:

• Post-secondary school qualification or equivalent; additional education or training in logistics, supply chain management, or a related field preferred.
• Minimum 3 years of experience in leading sorting hub operations, logistics, or warehouse management, with demonstrated leadership and supervisory skills.
• Proven ability to operate sorting equipment and machinery, including conveyors, scanners, and sorting systems.
• Strong organisational and problem-solving skills, with the ability to prioritise tasks, make decisions, and resolve issues in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to effectively interact with team members, customers, and stakeholders.
• Proficiency in using technology tools and systems for tracking, monitoring, and reporting sorting activities.
• Knowledge of safety regulations and best practices in sorting hub operations.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required by operational needs

Rounds of Interviews:

1. HR Screening; 

2. Technical interviews with potential manager;

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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