Director: Account Management - Mastercard

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

We are looking for an Account Management Director who lives in Liberia. This person will be managing all MasterCard programs including Credit, Debit, Prepaid & Commercial cards, spanning issuing and acquiring businesses, for customers in the Rest of West Africa.

Grow MasterCard volume and share within the Issuers and Acquirers and develop incremental revenue streams across value-added services.

Have you had previous experience in building a long-term partnership with a large customer? Can you negotiate, execute and manage all aspects of the customers’ business? Are you able to go beyond tactical engagements and become the trusted strategic advisor for this account?

Can you analyse customers’ business through profitability modelling, financial forecasting and competitive analysis?

Role

• Deliver against sales targets for MasterCard products & services and net revenue targets from new and existing business for the market
• Analyse the customer’s business through profitability modelling, financial forecasting and competitive analysis. Design specific strategies that deliver customized solutions for the business that drive profit, revenue growth and value creation for both MasterCard and the customer while working in close coordination with MasterCard cross functional teams.
• Collaborate with the customer to develop and execute an annual strategic account plan, and putting in place regular (at least quarterly) review sessions to establish, monitor and report progress against joint objectives
• Negotiate, execute and manage the customer agreement process, ensuring global linkage of resources and information sharing
• Develop and implement sales plan designs to include business development, advertising, marketing and product management activities with customers, prospects and internal MasterCard contacts
• Involved in all product development for The Rest of West Africa, including identification and implementation of new features and benefits, working in close collaboration with the rest of the Africa team and other internal stakeholders within the region.
• Create a comprehensive customer marketing pipeline with a view to drive portfolio performance (usage and acquisition)

All About You

• This position offers the opportunity to manage all aspects of the MasterCard relationship with assigned customers.
• The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.
• The ideal candidate will one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management on the Issuer side with the ability to work across multiple disciplines and functions. He should also be very comfortable dealing with technology.
• Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required. (Work experience in the payments/banking domain preferred)
• Must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.

Key Skills

• Self driven, organized and pro-active
• Entrepreneurial and commercially focused
• Strong impact and influencing, negotiation skills
• Strong relationship, communication, presentation and marketing skills;
• Work well in a small team leveraging colleagues’ skills
• University degree. Advanced degree preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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