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A new and reputable premium boba bubble tea and coffee café is opening in Accra this September. The business is committed to delivering exceptional beverages, innovative recipes, and excellent customer service in a modern and welcoming environment.
ROLE PURPOSE
The Customer Experience Executive will be responsible for providing an outstanding front-desk service, ensuring seamless customer ordering experience, processing payments accurately, coordinating with the kitchen/barista team, and maintaining a professional and welcoming environment.
KEY DUTIES & RESPONSIBILITIES
- Greet and assist customers, guiding them through the menu.
- Accurately process cash, mobile money, and POS transactions.
- Input customer orders and coordinate with baristas and kitchen staff.
- Present completed drinks and food items to customers promptly.
- Maintain front desk cleanliness and professional presentation.
- Resolve customer complaints politely and escalate when necessary.
- Balance and reconcile daily cash transactions
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Required Skills or Experience
QUALIFICATIONS
- Minimum of a Diploma in Business Administration, Accounting, Hospitality, Customer Service, or related field.
- Fluency in English (spoken and written); knowledge of local languages is an
advantage.
EXPERIENCE
- At least 1 year of proven customer service or cashiering experience in a café, coffee shop, retail, ice cream shop, or hospitality/food & beverage setting.
KEY COMPETENCIES & SKILLS
- Excellent communication and interpersonal skills.
- Strong numeracy and accuracy in handling payments.
- POS/Cashier System Knowledge.
- Ability to multitask in a fast-paced environment.
- High level of reliability, integrity, and customer focus.
- Positive attitude with a natural smile and professional presentation.
REMUNERATION & BENEFITS
- Competitive salary based on qualifications and experience.
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