Pacific International Lines Customer Service Jobs in Accra
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We are seeking a highly motivated and experienced Customer Care Executive tojoin our dynamic team in PIL Ghana. The successful candidate will play a crucial role in providing outstanding customer service to support our operations in the shipping industry.
Key Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries and resolving complaints in a professional and timely manner.
- Ensure seamless coordination with internal teams such as operations, logistics, and sales to meet customer needs effectively.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Proactively provide updates to customers on shipment schedules, delays, or changes.
- Educate customers on shipping procedures, documentation requirements, and other relevant information.
- Identify and escalate complex issues to the appropriate departments for resolution
- Build and maintain strong relationships with customers to foster loyalty and satisfaction.
- Adhere to company policies, industry regulations, and service standardsGenerate monthly clearing account reconciliations.
- Assist inbound customer support needs (BH/HH)
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MUST HAVE
- Bachelor’s degree or Diploma in Business Administration, Logistics, Maritime Studies, or related field
- Proven experience in customer care/service within the shipping industry (minmum 2 years)
- Strong understanding of shipping line operations and local market practices in Ghana
- Good knowledge of shipping documentation processes and local import/export regulations
- Excellent verbal and written communication skills in English (French would be a plus)
- Proficiency in customer relationship management (CRM) tools and Microsoft Office Suite.
- Proactive and responsible with good follow-through.
We Value
- Exceptional interpersonal skills with a customer-first mindset.
- Exceptional attention to detail, accuracy, and adherence to deadlines.
- Adaptability to work in a fast-paced, dynamic environment.
- Team player who can collaborate effectively with diverse groups.
- Proactive and solutions-oriented approach to challenges.
- Customer-centric mindset
- High attention to detail.
Why Join Us
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
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