Joly Eyewear Customer Service Jobs in Accra
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Company Description
We are a fast-growing, customer-focused eyewear brand committed to making quality vision care accessible. Our mission blends retail excellence with personalized service and eye care solutions. We’re looking for a reliable and proactive Sales & Customer Support Associate to join our team and help deliver exceptional customer experiences—both in-store and online.
Who We’re Looking For
You’re a service-oriented individual who enjoys helping people and ensuring smooth operations. You’re confident interacting with customers, comfortable handling both front- and back-end retail tasks, and eager to learn in a fast-paced setting. You’re detail-oriented, organized, and passionate about improving lives through better vision.
What You’ll Do
- Greet and assist walk-in customers with product inquiries and purchases
- Guide online and in-person try-on consultations
- Process payments, confirm orders, and record sales
- Assist with order packing, pickups, and delivery coordination
- Conduct feedback and reactivation calls with past customers
- Resolve customer complaints and process returns
- Document supplier invoices and support stock tracking
- Assist with visual merchandising and inventory arrangement
- Support live social selling and in-store content initiatives
- Assist during vision screening events and handle appointment bookings
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What You’ll Gain
- A full-time role with real impact in a mission-driven retail brand
- Hands-on experience in customer service, operations, and retail sales
- Skill development in communication, systems, and customer relationship management
- A supportive work culture that values initiative, empathy, and growth
- Opportunities for long-term career development
Qualifications & Requirements
- A degree or diploma in Business, Marketing, Public Health, or a related field
- Strong interpersonal and communication skills
- Confidence in speaking to customers and managing issues independently
- Tech-savvy and organized (Google Workspace experience is a plus)
- Previous experience in retail or customer support (especially in eyewear or health-related sectors) is an advantage
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