Hiretic Customer Service Jobs in Ghana
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Job Description
Responsibilities
- Handle customer inquiries through real-time chat or scheduled channels like email.
- Resolve customer complaints and issues promptly with professionalism and accuracy
- Provide clear and helpful information about products or services
- Process customer orders, applications, refunds and service requests
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure resolution and satisfaction
- Escalate unresolved or complex issues to senior support or management when necessary
- Stay up to date with product knowledge, company procedures and policy changes
- Manage and update customer accounts and personal information
- Collaborate with internal departments to resolve customer concerns efficiently
Required Skills or Experience
- Must be a minimum of 18 years old by December
- Demonstrate strong English language proficiency
- Must have a minimum of a high school certificate
- Must be a resident of India, Ghana, or the Philippines
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Benefits
- Competitive salary starting at $650
- Gadget and work tool allowance
- 30 days of annual paid time off
- Performance-based bonus
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