BRAC Ghana Savings and Loans Customer Service Jobs in Ghana
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BRAC Ghana Savings and Loans Ltd (BGSL), is a socially responsible for-profit organization, engaging people, especially women in sustainable economic and income generating activities Ghana. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. BGSL is part of BRAC International Holdings B.V (BIHBV) which operates in seven countries across Africa and Asia.
Job Description
Duty Station :
- Central Region (Mankesim, Swedru, Assin Fosu, Twifo Praso)
- Ashanti Region (Ejisu, Bantama, Ahenema Kokoben, . Abuakwah & Nkawie)
- Greater-Accra Region (Kasoa, Kasoa-Ofankor &Ablekuma)
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PURPOSE
Deliver financial literacy training to microfinance group clients at the branch and also support with program scaleup.
MAJOR RESPONSIBILITIES
- Responsible for the delivery of the financial literacy training sessions at the MF group level
- Contribute to the mobilization of the clients for maximum participation in the training sessions
- Maintain and update the attendance register of training participants
- Prepare and keep records of the session delivery plans that must be delivered in accordance with the approved plans for the training sessions
- Prepare and submit monthly attendance report of training participants for all MF groups
- Follow up on trained clients to offer technical support in applying what have been learnt during the training sessions
- Practice and ensure best practices of service quality at all levels
- Serve as a resource to help program participants realize their financial goals
- Assess and evaluate the effectiveness of the financial literacy program and make recommendations for improvement
- Participate in capacity building training programs organized by BRAC
- Keep in good condition, all BRAC training materials and equipment in possession
Safeguarding responsibilities
- Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Required Skills or Experience
EXPERIENCE (Including sector/industry)
- A good working knowledge of Microfinance operations in Ghana
- Previous experience in education/training, finance, social work, youth and community development
- Basic understanding of adult learning principles
- 1-2 years working experience
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KNOWLEDGE, SKILLS & COMPETENCIES
- Excellent communication and presentation skills
- Knowledge of Microsoft office applications (MS Word, MS Excel, MS PowerPoint)
- Passion for financial education and youth development
- Detail-oriented, with willingness to learn new skills and techniques to promote quality, efficiency and successful customer outcomes
- Ability to work independently and as a productive team member
SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION
- HND/ Bachelor
- Concentration / Major: Education, Social work, Psychology, Business, Economics, any related field
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