Dara Capital Customer Service Jobs in Accra
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A leading credit company operating in the Greater Accra Region has vacancy for the position of a Customer Service.
Job Summary
We are looking for a customer-focused individual to help build client relationships, identify growth opportunities and collaborate with teams to help drive business growth.
Customer Service Advisor’s Role
- Answering inquiries: Responding to customer questions about products, services, or company policies in a clear and helpful manner.
- Resolving complaints: Addressing and solving customer issues promptly to ensure satisfaction.
- Providing product/service information: Explaining features, benefits, and other relevant details.
- Building customer relationships: Establishing rapport and fostering positive interactions to encourage repeat business and loyalty.
- Collecting customer information: Gathering data for analysis and improvement of services.
- Using multiple communication channels: Handling inquiries via phone, email, live chat, and social media.
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Qualification Required & Experience
Requirements and qualifications
- HND / Bachelor’s degree
- Proven 2-year experience of working as a customer service officer (preferred).
- Applicant must be between 23 and 28years of age and must reside in Accra
- In-depth knowledge in the micro credit environment (preferred).
- Advanced math skills to keep accurate records and supervise the bookkeeping of an organization
- Strong verbal and written communication skills to interact regularly with clients regarding sensitive topics like billing and payments
- Excellent organization skills for maintaining clear, accurate and meticulous financial records for a company
- Attention to detail for ensuring the accuracy of a company’s records and invoices
- Multitasking in order to successfully handle multiple accounts, invoices and payments at various stages of execution
Location: Accra
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