Betway Africa Legal Jobs in Accra
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Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
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What you’ll be doing
Reviews and assesses open source information escalated to the SOW Specialist by the VIP Team, which may include online social media reviews. Makes decisions on the account based on the open source information.
- 3rd Party Provider Checks including but not limited to ITC, MTN, etc.
- Responsible for compiling case information in accordance with an outlined format
- Evaluates documentation to understand customer affordability against the account activity.
- Liaise with the SA AML Team in line with AML Regulation and business requirement.
- Responsible for ensuring that all Compliance and AML standards are met and maintained in accordance with the policies.
- Liaises with internal stakeholders required to contact customers to request, discuss, explain, and assist with document requirements in line with review on Customer affordability.
- Escalates and communicates restricted/withhold or release certain transactions when required to do so (as per guidelines set by our SA AML Team)
- Player Account Management: Engages lapsed VIP customers to recover them and increase customer retention. Identify and understand client requirements, deliver tailored solutions, and proactively address any issues or concerns. This will be done through:
- Engaging lapsed VIP customers
- KYC campaigns
- Account management- strengthening relationships between RMs and players.
The following is the focus for all engagements:
Customer feedback
- Cross-selling and upselling
- Understanding the customer needs
- Problem resolution
- Relationship building
DEPARTMENTAL RELATIONS:
- Contact Center, Betway Customer Experience Center,
- Retentions, Key Accounts,
Brands, Sponsorship & Merchandizing, - Social media Team, IT, Banking & AMS,
- Outbound Team, HR.
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EXTERNAL RELATIONS:
- Gaming Commission Ghana (GCG)
- Financial Intelligence Centre (FIC)
- Data Protection Commission
- Ghana Revenue Authority (GRA)
- Metropolitan & Municipal Authorities
- Telcos (MTN, AirtelTigo, Vodafone)
- Mobile Money Agents Association of Ghana (MMAAG)
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