Buwelo Advertising/Media Jobs in Accra
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Role Description
Customer Service Representatives serving as transcribers, script writers, and proofreaders must possess a combination of listening, typing, accuracy, and customer empathy skills to ensure real-time captions for individuals with hearing loss.
Core Skills & Competencies:
1. Attention to Detail & Accuracy
- Strong focus on delivering clear, error-free captions
- Ability to distinguish between homophones, accents, and speech nuances
- High level of concentration and multitasking abilities
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2. Work Ethics & Reliability
- Ability to adhere to strict confidentiality policies (as conversations may involve sensitive information)
- Strong time management skills and ability to work in a fast-paced environment
- Team player mindset while being capable of independent work
3. Transcription & Typing Skills
- Fast and accurate typing (minimum above 50 WPM)
- Strong listening skills to capture spoken conversations with precision
- Ability to transcribe in real-time while maintaining clarity and completeness
- Proficiency in spelling, grammar, and punctuation
4. Customer Service & Empathy
- Understanding of hearing loss challenges and sensitivity to customer needs
- Ability to maintain neutrality and professionalism while transcribing calls
- Strong verbal and written communication skills
- Patience and ability to handle stressful situations calmly
5. Technical Proficiency
- Familiarity with captioning software and voice-to-text tools
- Basic knowledge of computer applications and troubleshooting
- Ability to quickly adapt to new technologies and software updates
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