Kempinski Hotel Hospitalilty/Food Service Jobs in Accra
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2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Description
Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.
Key Responsibilities
- Maintain complete knowledge of:
- All hotel features/services, hours of operation.
- All hotel room types, numbers/names, layout, appointments, amenities and locations.
- Housekeeping services available for guests.
- Available laundry/dry cleaning services and hours of operation.
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- Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
- Access all functions of computer system in accordance with departmental specifications.
- Set up work station with necessary supplies, maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies/materials and submit to manager.
- Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
- Review designated in-house guest list and be familiar with guests' names and room locations.
- Print designated reports and distribute accordingly.
- Update room status report in accordance with departmental procedures.
- Contact floor supervisor to resolve floor discrepant rooms.
- Monitor and track status of out of order rooms; update accordingly.
- Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
- Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
- Document pertinent information in departmental log book.
- Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
- Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Inventory and management of stock control.
Skills, Knowledge & Expertise
- HND in hospitality management or related field
- 2 to 3 years experience as Room Attendant preferable in a 5* luxury hotel
- Previous experiences as a housekeeping coordinator is a plus
- Knowledge of Hotel software
- Operational knowledge of housekeeping operations
- Ability to compute basic mathematical calculations
- Ability to pleasantly and effectively communicate with guests, hotel management and hotel personnel.
- Knowledge of Opera PMS
- Knowledge of hotel “guest software” is a plus
- Knowledge of industry chemicals
- Knowledge on housekeeping procedures and standards
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Description
Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.
Key Responsibilities
- Maintain complete knowledge of:
- All hotel features/services, hours of operation.
- All hotel room types, numbers/names, layout, appointments, amenities and locations.
- Housekeeping services available for guests.
- Available laundry/dry cleaning services and hours of operation.
ADVERTISEMENT - CONTINUE READING BELOW ↓
- Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
- Access all functions of computer system in accordance with departmental specifications.
- Set up work station with necessary supplies, maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies/materials and submit to manager.
- Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
- Review designated in-house guest list and be familiar with guests' names and room locations.
- Print designated reports and distribute accordingly.
- Update room status report in accordance with departmental procedures.
- Contact floor supervisor to resolve floor discrepant rooms.
- Monitor and track status of out of order rooms; update accordingly.
- Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
- Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
- Document pertinent information in departmental log book.
- Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
- Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Inventory and management of stock control.
Skills, Knowledge & Expertise
- HND in hospitality management or related field
- 2 to 3 years experience as Room Attendant preferable in a 5* luxury hotel
- Previous experiences as a housekeeping coordinator is a plus
- Knowledge of Hotel software
- Operational knowledge of housekeeping operations
- Ability to compute basic mathematical calculations
- Ability to pleasantly and effectively communicate with guests, hotel management and hotel personnel.
- Knowledge of Opera PMS
- Knowledge of hotel “guest software” is a plus
- Knowledge of industry chemicals
- Knowledge on housekeeping procedures and standards
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