Ericsson IT Jobs in Accra
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We are looking for an Information and Communication Technology (ICT) Program Director (PD) who will lead a number of projects in the CSS (Cloud Software Services) BOS domain (BSS/OSS)) towards its goal in terms of scope, time, costs, and quality in accordance with the agreement made with the project sponsor. You will ensure that a contract for products and/or services is delivered to the satisfaction of the Customer, Program sponsor and Ericsson.
In order to be successful, you will record details and clarify the project scope, secure the necessary resources and plan and monitor all necessary activities. Depending on the project category and complexity, you will be active participant in the project governance group and engage Stakeholders.
What you will do:
- Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a Partner.
- Guide up-sales opportunities
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- Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents !
- Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
- Need hands-on experience when it comes to projects delivery
- Be responsible for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
- Secure delivery compliance to both contractual and business case requirements
- Drive program executions and securing delivery according to contracted scope and delivery dates
- Need ICT, BSS proficiency and proven track record in Operator Transformation Programs and Projects with minimum budget of 10MUSD.
- Manage projects operational relationships with the customer, arranging meetings, customer events and ensuring a high level of customer satisfaction
- Strong Leadership Skills are required
- Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
The skills you bring:
- Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
- Min years of experience: More than 10 years in ICT sector
- Demonstrable experience of several years in project and/or program manager role; or equivalent leadership role
- Domain and Technology experience: BSS, OSS.
- Areas of Expertise: Ericsson Charging, Ericsson Billing, Ericsson Virtual Network Functions Implementations
- Certification: PMI© project manager certification (PMP) or equivalent
- Proven problem-solving skills and good in written & spoken communication
- Customer focused and desire understand business and customer needs
- Professional attitude with solid ability to prioritize, manage time and deliver results
- Good team player with high interpersonal skills
Additional Requirements
- People Management experience and MBA is plus
- Experiences related to project management methodologies, techniques and tools.
- Professional competence related to the project type and the nature of the project outcome.
- Experience of working within the Telecom/IS/IT industry.
- Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
- Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM
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