Kofa IT Jobs in Accra
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As the Battery Network Optimization Management Lead, you will oversee the real-time optimization of Kofa’s battery network, managing a dynamic team responsible for maintaining a seamless customer experience, minimizing risks, and maximizing operational efficiency. Reporting to senior leadership, you will play a pivotal role in shaping the success of Kofa’s NOC and driving the scalability of our network across Africa.
About Kofa
Kofa is leading the charge in Africa's green energy transformation. We're building an intelligent battery-swapping network that's making clean, affordable power a reality for millions - from bustling city centres to remote villages. Our innovative Swap & Go stations and smart Kore2 batteries are rewriting the rules of energy access across the continent.
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Key Responsibilities
Network Operations Management
- Lead and manage the Network Operations Center (NOC) team to ensure 24/7 real-time decision-making and operations.
- Monitor and optimize the performance of Kofa’s battery swap stations and network to enhance customer satisfaction and operational efficiency.
- Coordinate with field teams to investigate, resolve, and prevent equipment faults and ensure the safety and reliability of the network.
- Respond to operational events and alarms, taking immediate action to address risks, including health and safety concerns.
Data-Driven Optimization
- Conduct analysis and develop models to improve real-time decision-making and operational efficiency.
- Collaborate with Product and Data Science teams to enhance automation and integrate AI into the NOC processes for optimized value delivery.
- Generate insights through daily, weekly, and quarterly reporting to improve short- and long-term decision-making for the battery network.
Risk and Capacity Management
- Implement effective risk management strategies to balance commercial revenue and costs while ensuring SLAs are met.
- Address network constraints by proposing and deploying incentives or tools to maintain a seamless battery swapping experience.
- Design and execute pricing strategies within defined risk parameters to support both customer value and Kofa’s economic goals.
Customer-Centric Operations
- Ensure the network provides a safe, reliable, and seamless customer experience at all times.
- Dispatch batteries across the network at the lowest cost while maintaining operational efficiency and customer satisfaction.
- Partner with cross-functional teams, including Sales, Marketing, and Finance, to provide actionable insights for improving customer value and business scalability.
Emergency Response Coordination
- Act as the first point of contact for triggering emergency protocols, including site evacuations, initial communication with emergency services, and coordination with standby resources.
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Key Requirements
- Educational Background: Bachelor’s degree in Engineering, Mathematics, or Sciences from a leading university (Master’s degree is a plus).
- Professional Experience: Minimum of 5 years in a high-paced operations environment, such as a trading desk, NOC, or similar setting.
- Proven ability to make commercial decisions under time constraints and operational pressures.
- Technical Skills:
- Strong proficiency in data analysis and problem-solving.
- Advanced Excel skills (required); proficiency in Python or other programming languages (preferred).
- Familiarity with data science techniques and tools is an advantage.
- Personal Attributes:
- Strong attention to detail and a team-oriented mindset.
- Flexibility and drive to excel in a fast-paced, dynamic environment.
- Excellent communication and leadership skills.
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