Toptech Transport and Logistics Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Responsibilities
- Managing incoming calls
- Identify and address customer inquiries
- Providing accurate information regarding products and services
- Meet personal/customer service team sales targets and call handling quotas
- Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
- Follow communication procedures, guidelines and policies of the company
- Setting up Client meeting with management team
Required Skills or Experience
Qualification
- A degree from a reputable university
- A degree in marketing or Communications will be an advantage
- 2 to 3 years professional experience is also needed.
- Applicants must have good interpersonal skills.
- Strong communication skills, both verbal and written.
- Must be conversant with Microsoft 365
- Prior experience in a customer service or call center role is preferred.
- Ability to handle stressful situations and manage customer expectations effectively.
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Responsibilities
- Managing incoming calls
- Identify and address customer inquiries
- Providing accurate information regarding products and services
- Meet personal/customer service team sales targets and call handling quotas
- Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
- Follow communication procedures, guidelines and policies of the company
- Setting up Client meeting with management team
Required Skills or Experience
Qualification
- A degree from a reputable university
- A degree in marketing or Communications will be an advantage
- 2 to 3 years professional experience is also needed.
- Applicants must have good interpersonal skills.
- Strong communication skills, both verbal and written.
- Must be conversant with Microsoft 365
- Prior experience in a customer service or call center role is preferred.
- Ability to handle stressful situations and manage customer expectations effectively.
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