Golden Trust Limited Customer Service Jobs in Accra
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Golden Trust Limited invites applications from suitably qualified candidates for the job position of Customer Care Officer.
Job Description
- Building sustainable relationships and engaging customers by going the extra mile
- Keeping records of all conversations in the call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meeting personal/team qualitative and quantitative targets
- Processing orders, forms, applications, and requests
- Communicating and coordinating with colleagues as necessary
- Handling customer enquiries, both telephonically and by email
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and provide solutions
- Seizing opportunities to upsell products when they arise
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Qualification Required & Experience
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Willingness and the ability to travel to client locations, when required.
- Ability to keep updated on new developments in the field of client services.
- HND or degree
- 2-3 years of experience in client services,
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
Location: Accra
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