Golden Trust Limited Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Golden Trust Limited invites applications from suitably qualified candidates for the job position of Customer Care Officer.
Job Description
- Building sustainable relationships and engaging customers by going the extra mile
- Keeping records of all conversations in the call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meeting personal/team qualitative and quantitative targets
- Processing orders, forms, applications, and requests
- Communicating and coordinating with colleagues as necessary
- Handling customer enquiries, both telephonically and by email
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and provide solutions
- Seizing opportunities to upsell products when they arise
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Qualification Required & Experience
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Willingness and the ability to travel to client locations, when required.
- Ability to keep updated on new developments in the field of client services.
- HND or degree
- 2-3 years of experience in client services,
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
Location: Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Golden Trust Limited invites applications from suitably qualified candidates for the job position of Customer Care Officer.
Job Description
- Building sustainable relationships and engaging customers by going the extra mile
- Keeping records of all conversations in the call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meeting personal/team qualitative and quantitative targets
- Processing orders, forms, applications, and requests
- Communicating and coordinating with colleagues as necessary
- Handling customer enquiries, both telephonically and by email
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and provide solutions
- Seizing opportunities to upsell products when they arise
ADVERTISEMENT - CONTINUE READING BELOW
Qualification Required & Experience
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Willingness and the ability to travel to client locations, when required.
- Ability to keep updated on new developments in the field of client services.
- HND or degree
- 2-3 years of experience in client services,
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
Location: Accra
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