Tizeti Network Ghana Limited IT Jobs in Accra
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Tizeti Network Ghana Limited invites applications from suitably qualified candidates for the job position of Field Services Engineer.
Responsibilities
- Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
- Provide post-installation education to clients on simple troubleshooting
- Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
- Maintain accurate service logs and enter them in the database
- Resolution of a trouble ticket
- Application of configuration changes via our change control systems and processes.
- Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
- Perform equipment upgrade and configuration
- Draft and submit reports
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Required Skills or Experience
Qualification
- BTech / B.Sc / HND in Engineering Computer Science, Information Technology, or any related discipline (2.1 or upper credit)
- Sound knowledge of networking (CCNA is an added advantage)
- Diagnose and resolve technical hardware and software issues involving internet connectivity, inverter/battery issues, etc.
- Elementary electrical connections knowledge will be an added advantage
- Strong customer service skills
- Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
- Good analytical and problem-solving skills to diagnose issues.
- Time management skills to handle appointments and stay on schedule.
- Attention to detail and ability to multi-task
- Organisational skills.
- Computer and technical skills
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Tizeti Network Ghana Limited invites applications from suitably qualified candidates for the job position of Field Services Engineer.
Responsibilities
- Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
- Provide post-installation education to clients on simple troubleshooting
- Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
- Maintain accurate service logs and enter them in the database
- Resolution of a trouble ticket
- Application of configuration changes via our change control systems and processes.
- Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
- Perform equipment upgrade and configuration
- Draft and submit reports
ADVERTISEMENT - CONTINUE READING BELOW
Required Skills or Experience
Qualification
- BTech / B.Sc / HND in Engineering Computer Science, Information Technology, or any related discipline (2.1 or upper credit)
- Sound knowledge of networking (CCNA is an added advantage)
- Diagnose and resolve technical hardware and software issues involving internet connectivity, inverter/battery issues, etc.
- Elementary electrical connections knowledge will be an added advantage
- Strong customer service skills
- Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
- Good analytical and problem-solving skills to diagnose issues.
- Time management skills to handle appointments and stay on schedule.
- Attention to detail and ability to multi-task
- Organisational skills.
- Computer and technical skills
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