Sunda International Customer Service Jobs in Kumasi
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Are you passionate about customer relationship management and data-driven sales strategies? Join our team at Sunda International as a CRM Specialist!
About Us
Sunda International is a leading distributor in the manufacturing sector, committed to delivering high-quality products and exceptional customer service. As we expand our operations in Kumasi, we are seeking a CRM Specialist to enhance our customer engagement and optimize relationship management strategies.
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Key Responsibilities
- Manage and maintain the Customer Relationship Management (CRM) system to track customer interactions and enhance engagement.
- Analyze customer data to develop insights that improve sales performance and customer retention.
- Design and implement CRM strategies to optimize customer satisfaction and business growth.
- Collaborate with sales and marketing teams to execute targeted campaigns and personalized communication.
- Generate reports and dashboards to monitor key performance indicators (KPIs) and provide data-driven recommendations.
Qualifications
- A diploma or degree in Business, Marketing, Information Systems, or a related field.
- Experience in CRM management, customer service, or sales analytics.
- Proficiency in CRM software and data analysis tools.
- Strong analytical, problem-solving, and communication skills.
- Ability to work collaboratively with cross-functional teams to drive customer engagement initiatives.
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Are you passionate about customer relationship management and data-driven sales strategies? Join our team at Sunda International as a CRM Specialist!
About Us
Sunda International is a leading distributor in the manufacturing sector, committed to delivering high-quality products and exceptional customer service. As we expand our operations in Kumasi, we are seeking a CRM Specialist to enhance our customer engagement and optimize relationship management strategies.
ADVERTISEMENT - CONTINUE READING BELOW
Key Responsibilities
- Manage and maintain the Customer Relationship Management (CRM) system to track customer interactions and enhance engagement.
- Analyze customer data to develop insights that improve sales performance and customer retention.
- Design and implement CRM strategies to optimize customer satisfaction and business growth.
- Collaborate with sales and marketing teams to execute targeted campaigns and personalized communication.
- Generate reports and dashboards to monitor key performance indicators (KPIs) and provide data-driven recommendations.
Qualifications
- A diploma or degree in Business, Marketing, Information Systems, or a related field.
- Experience in CRM management, customer service, or sales analytics.
- Proficiency in CRM software and data analysis tools.
- Strong analytical, problem-solving, and communication skills.
- Ability to work collaboratively with cross-functional teams to drive customer engagement initiatives.
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