Service Engineer - People and Partners Group



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People and Partners Group's client is looking for a highly motivated and technically proficient Service Engineer to join their team.

About the Role

Develop and implement plans for installation and repairs, either at customer sites or in-house. This includes installing analyzers, providing end-user training, performing repairs, and conducting maintenance tasks.

Responsibilities

  • Install analyzers at customer site and pre-installation of analyzers received at our clients' facility with current ISO.
  • Give user training on installed analyzers advising the correct way of usage.
  • Check the performance of the analyzer ensuring adherence to quality control measures and Calibrator.
  • Perform Preventive Maintenance according to the checklist and within specified SLAs.
  • Support on spare parts ordering by advising on preventive maintenance kits stock, calibrator etc
  • Provide support in the introduction of new equipment and processes including calibration.
  • Adhere to our client's Service guidelines and local service SOPs.
  • Ensure timely and effective technical product updates including software updates.
  • Prepare customer service reports in compliance with Service SOPs
  • Certified Trainer at our clients' training centre.
  • Implement Field Service Corrective Action.
  • Increase our client service profitability through cost-effective means.


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Requirements

  • Biomedical Engineer or Electrical Engineer preferably a Bachelors Degree in Biomedical Engineering
  • Minimum 2 to 3 years experience in Hospital and Laboratory equipment repairs
  • Must have hands-on experience in Hematology (XP 300, KX – series, XN – family analyzers).
  • Excellent command of English, both written and oral.
  • General IT knowledge in a Windows environment.
  • Ability to explain in simple and understandable terms complex technical information.
  • Strong interpersonal and communication skills
  • Strong desire to learn and apply new science, and to rapidly grow professionally
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