CalBank Banking Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role purpose
The Business Center Manager is responsible for supervising a team of business relationship officers in achieving the Bank's overall consumer and retail banking aims and objectives, as well as the business banking targets and objectives.
Duties and Responsibilities
Business Development
- Implements the strategy and Budget agreed for Consumer Banking
- Supervises a team of Business Relationship officers to mobilize deposits, maximize income, prospect for new businesses and sustain existing relationships.
- Manages the assets and liability portfolio of the Centre in a manner consistent with the business objectives of the Bank
- Develops and monitors a marketing plan for the Centre to achieve the business targets
- Leads the team the drive penetration of the banks business products
- Reviews existing borrowing accounts to ensure full compliance of all facility pre-disbursement conditions
- Ensures that Business Relationship Officers prepare call reports for all visits and reduce the risk of customer attrition.
- Supervises Business Relationship officers to prepare term sheets for the existing and potential clients.
- Review weekly call plans and reports from Business Relationship officers and do visits with them weekly.
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Managing Branch Operations
- Ensures that the Bank's assets are protected through the implementation and management of key operational procedures in the Centre.
- Manages performance of the assigned Business Relationship officers
- Ensures Business Relationship officers follow procedures in the policy and process manual to reduce operational lapses
- Provides the Head, Banking Operations with key management information regarding the performance of operations in the assigned cluster.:
Retail Credit Management
- Ensures that credit delivery process IS delivered within the approved turnaround time.
- Ensures that all credit proposals are consistent with the risk acceptance criteria of the bank.
- Ensures that the Business Relationship officers review the borrowing accounts to ensure full compliance of pre and post disbursement facility conditions,
- Early detection of poor account performance, deterioration and avoidance of double downgrading Resource Planning, Income & Risk Management
- Collects, collates and evaluates the Centre needs and makes recommendations to the Head, Commercial Banking.
Resource Planning. Income & Risk Management
- Collects, collates and evaluates the Centre needs and makes recommendations to the Head, Commercial Banking
- Ensures the curtailment of income leakage in the Centre.
Customer Service
- Liaises with other Support Service departments of the Bank to facilitate satisfactory resolution of all complaints from Retail banking customers and staff
- Undertake clear initiatives to promote the adherence of the right service standards across the Cluster.
- Ensure all service surveys conducted for the cluster are within acceptable levels
- Expedite resolution of all activities that adversely impacts the customer experience in our branches.
Staff Management and administration
- Provides leadership and direction to the Centre and ensures that strategic objectives are cascaded down into Business Relationship officer objectives
- Mentors and coaches staff within the Centre
- Undertakes |leadership and supervision of the colleagues within the Centre
- Tracks and Reports on the performance of the Centre to the Head, Commercial Banking on a monthly and quarterly basis
- Implements and monitors effective housekeeping measures to ensure that internal control measures are strictly adhered to.
- Plays all key roles required as a manager of the Centre at Business Performance Committee meetings
- identifies and unearths high-flyers among the staff and creates the core of future managers and leaders
- Review audit reports for the Centre for Corrections before onward submission to Management
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Qualifications and Experience
- Minimum of Bachelor’s Degree in a relevant field
- An MBA is an added advantage
- Minimum of 8 years working experience in retail banking operations with a minimum of 5 years working experience at supervisory level
- Expertise in business development, including deposit growth and client relationship management.
- Proficient in credit delivery, risk assessment, and regulatory compliance.
- Skilled in branch operations, team leadership, and staff development.
- Strong strategic planning, communication, and problem-solving abilities.
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role purpose
The Business Center Manager is responsible for supervising a team of business relationship officers in achieving the Bank's overall consumer and retail banking aims and objectives, as well as the business banking targets and objectives.
Duties and Responsibilities
Business Development
- Implements the strategy and Budget agreed for Consumer Banking
- Supervises a team of Business Relationship officers to mobilize deposits, maximize income, prospect for new businesses and sustain existing relationships.
- Manages the assets and liability portfolio of the Centre in a manner consistent with the business objectives of the Bank
- Develops and monitors a marketing plan for the Centre to achieve the business targets
- Leads the team the drive penetration of the banks business products
- Reviews existing borrowing accounts to ensure full compliance of all facility pre-disbursement conditions
- Ensures that Business Relationship Officers prepare call reports for all visits and reduce the risk of customer attrition.
- Supervises Business Relationship officers to prepare term sheets for the existing and potential clients.
- Review weekly call plans and reports from Business Relationship officers and do visits with them weekly.
ADVERTISEMENT - CONTINUE READING BELOW
Managing Branch Operations
- Ensures that the Bank's assets are protected through the implementation and management of key operational procedures in the Centre.
- Manages performance of the assigned Business Relationship officers
- Ensures Business Relationship officers follow procedures in the policy and process manual to reduce operational lapses
- Provides the Head, Banking Operations with key management information regarding the performance of operations in the assigned cluster.:
Retail Credit Management
- Ensures that credit delivery process IS delivered within the approved turnaround time.
- Ensures that all credit proposals are consistent with the risk acceptance criteria of the bank.
- Ensures that the Business Relationship officers review the borrowing accounts to ensure full compliance of pre and post disbursement facility conditions,
- Early detection of poor account performance, deterioration and avoidance of double downgrading Resource Planning, Income & Risk Management
- Collects, collates and evaluates the Centre needs and makes recommendations to the Head, Commercial Banking.
Resource Planning. Income & Risk Management
- Collects, collates and evaluates the Centre needs and makes recommendations to the Head, Commercial Banking
- Ensures the curtailment of income leakage in the Centre.
Customer Service
- Liaises with other Support Service departments of the Bank to facilitate satisfactory resolution of all complaints from Retail banking customers and staff
- Undertake clear initiatives to promote the adherence of the right service standards across the Cluster.
- Ensure all service surveys conducted for the cluster are within acceptable levels
- Expedite resolution of all activities that adversely impacts the customer experience in our branches.
Staff Management and administration
- Provides leadership and direction to the Centre and ensures that strategic objectives are cascaded down into Business Relationship officer objectives
- Mentors and coaches staff within the Centre
- Undertakes |leadership and supervision of the colleagues within the Centre
- Tracks and Reports on the performance of the Centre to the Head, Commercial Banking on a monthly and quarterly basis
- Implements and monitors effective housekeeping measures to ensure that internal control measures are strictly adhered to.
- Plays all key roles required as a manager of the Centre at Business Performance Committee meetings
- identifies and unearths high-flyers among the staff and creates the core of future managers and leaders
- Review audit reports for the Centre for Corrections before onward submission to Management
ADVERTISEMENT - CONTINUE READING BELOW
Qualifications and Experience
- Minimum of Bachelor’s Degree in a relevant field
- An MBA is an added advantage
- Minimum of 8 years working experience in retail banking operations with a minimum of 5 years working experience at supervisory level
- Expertise in business development, including deposit growth and client relationship management.
- Proficient in credit delivery, risk assessment, and regulatory compliance.
- Skilled in branch operations, team leadership, and staff development.
- Strong strategic planning, communication, and problem-solving abilities.
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