Human Resource Officer - Ericose Limited Company

Job Summary

As a Human Resource Officer in the retail industry, you will play a crucial role in managing and enhancing the employee experience.

You will be responsible for various HR functions including recruitment, onboarding, employee relations, performance management, and compliance with labor laws.

Your goal is to support the retail team in achieving operational excellence through effective HR practices.

Duties/Responsibilities

Recruitment and Selection:

• Collaborate with department managers to identify staffing needs.
• Manage the end-to-end recruitment process, including job postings, screening, interviewing, and onboarding new employees.
• Conduct background checks and reference verification.

Employee Onboarding and Training:

• Develop and implement onboarding programs for new hires to ensure a smooth transition.
• Coordinate training sessions and workshops to enhance employee skills and knowledge.
  
  

Performance Management:

• Assist in the development and implementation of performance appraisal systems.
• Provide support in setting performance goals and conducting evaluations.
• Monitor and report on employee performance trends.
  
  

Onboarding, Training and Development:

• Create and implement effective onboarding plans.
• Identify training needs within the workforce and coordinate relevant training programs.
• Support the professional development of employees through mentorship and training opportunities.
• Collaborate with external training providers to ensure employees receive up-to-date industry-specific training.
  
  

Policy Development and Compliance:

• Ensure compliance with labor laws and industry regulations.
• Assist in developing and updating HR policies and procedures.
• Maintain employee records and HR databases in accordance with legal requirements.
  
  

Compensation and Benefits:

• Provide guidance to employees regarding benefit options and assist with issue resolution.
• Educate employees on company benefits and rewards.
• Support the administration of payroll and benefits programs.
• Assist in conducting salary surveys and benchmarking
  
  

HR Metrics and Reporting:

• Collect and analyze HR metrics to inform decision-making.
• Prepare reports for management on various HR activities
  
  

Employee Relations:

• Act as a point of contact for employee inquiries and concerns.
• Foster a positive work environment by addressing employee grievances and resolving conflicts.
• Promote employee engagement initiatives and company culture.
  
  

Employee Data & Records Management:

• Maintain employee records and update as needed
• Develop, implement, manage and maintain employee data with respect to leave (annual, sick, maternity)

Other Duties

• Performs any other allied duties that may be assigned from time to time by the Head of Administration or her designate.

Qualification Required & Experience

COMPETENCIES

• Proven experience as HR officer or other HR position
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Very good conflict Resolution Management skill
• Understanding of labour laws and disciplinary procedures
• Proficient in MS Office; knowledge of HRMS is a plus
• Outstanding organizational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Minimum of BSc/BA in business administration, social studies or relevant field HR Credentials (e.g., PHR, CIHRM, SHRM-CP)
• Minimum of 3 years of experience in a similar role
  
  

Personality Competencies

• Assertive, Confidentiality, Influential, Reliable, Independent, Safety conscious.
• Results-oriented and proactive.
• Pay attention to details, work well under pressure, and Follow through on tasks.
• Team player, be able to work to deadlines.
• Flexible in the approach to Work, Deliver work to a high standard of quality.

Working Conditions:

• Fast-paced retail environment.
• May require evening and weekend hours during peak seasons.

Location: Sunyani