National Account Manager - Telecel Ghana



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Key accountabilities and decision ownership

  • Provide Account data to the Sales Manager for developing a sales plan and monitoring its implementation.
  • Leadership/membership of virtual account teams to meet targets for profitability and revenues.
  • Develop regional contact strategies and regional account development plans (ADP) for each of the allocated accounts.
  • Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
  • Exercise thought leadership at Board level within the allocated accounts, demonstrating an understanding of the business strategies and communications dependencies of the customer; and presenting the compelling value proposition of Telecel Enterprise Sales
  • Identify sales training and development needs to manage skills enhancement for self and the virtual account team.
  • Ensure integrated channel management, supported by appropriate systems such as CRM; use knowledge management to increase the professionalism of account management.
  • Full integration of quality management processes within all sales activities for the allocated accounts, ensuring effective deployment on a day-to-day basis.
  • Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded.
  • Provide sales performance data to support management decision-making.
  • Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
  • Maintain effective working relationships with internal and external suppliers and with account teams in the Telecel Ghana Head Office.


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Core Competencies, Knowledge And Experience

  • Bachelor’s Degree
  • 5 years experience in sales /account management in an enterprise solution (preferably in Telecoms)
  • Consultative-based selling skills

Key performance indicators

  • Performing through our people
    • Have effective decision-making skills and the ability to work with virtual teams
    • Effective team member, working towards the attainment of team goals
    • Ability and willingness to learn and to apply learning in new situations
    • Ability to apply creativity, collaboration, innovation and take the initiative
  • Putting customers first
    • The ability to design and build customer centric structures and processes
    • Delivering results
    • The ability to constantly meet or exceed performance targets and business goals


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