Sales Manager: Public Sector - Telecel Ghana

Role Purpose:

To provide leadership to the team by driving new customer acquisition and develop existing customer accounts for higher penetration and revenue maximisation within the Public Sector Segment.

Key Accountabilities And Decision Ownership

• Driving new acquisition
• Developing and growing existing customer accounts
• Leading team to provide total telecommunications solutions to the Public Sector
• Plan and develop a customer specific strategy and business plan in line with Vodafone’s product and service portfolio.
• Manage the team to ensure efficient use of all resources assigned to corporate accounts, ensuring that agreed customer needs are met at a profit to Vodafone Ghana.
• Ensure efficient customer management, prompt issuance of monthly service invoices and collection of payments.
• Demonstrate strong communication skills and effectively interact with wider stakeholder groups to create the needed business network.
• Influence customer decisions through specific sales skills and product and industry knowledge.
• Work closely with the deployment team to ensure the timely execution of projects to meet customers’ requirements within the constraints of resources.
• Use best practice knowledge to provide thought leadership for delivery of negotiations and signing up contracts Cooperate with internal teams (e.g. Technology, Finance, Products, and Customer Service) on the preparation of individual business customer solutions based on customer requirements.
• Liaise with the Head of Sales and HR Business Partner to design programs for developing talents within the team.

Core Competencies, Knowledge And Experience

• Action Oriented: Enjoys working hard; is action oriented and full of energy for the thigs he sees as challenging. Seizes more opportunity for others
• Business Acumen: Knows and understands how businesses work. Knowledgeable in current and future policies, practices, trends, technology and information affecting the business and organisation, knows competition and aware of how to strategize and tactics in the marketplace.
• Customer Focus: Is dedicated to creating the requirements and meeting the expectations of both internal and external customers/stakeholders. Receives first-hand customer information affecting the business.
• Listening: Practices attentive and active listening and the patience to hear people out and can accurately articulate opinions of others.
• Consultative/Solution Selling: Demonstrate consultative selling, negotiations and influencing abilities.

Must-Have Technical / Professional Qualifications

• A relevant tertiary degree. A master’s degree preferably in management is a plus.
• A minimum of 5 years experience in B2B Sales.
• Proven track record in B2B sales in a service industry preferably Telecommunications/ISP