Verditer Concepts Africa Customer Service Jobs in Accra
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Job Description
Strategic Responsibilities
- Create and implement a customer relations strategy aligned with the organization's overall goals.
- Establish and maintain high customer service standards across all touchpoints.
- Collect, analyze, and act on customer feedback to improve customer satisfaction.
Operational Responsibilities
- Manage Customer Complaints: Respond to and resolve customer complaints in a timely and professional manner.
- Provide Customer Support: Offer support and guidance to customers via multiple channels (e.g., phone, email, chat).
- Foster Customer Loyalty: Develop and implement loyalty programs to retain customers and encourage repeat business.
- Collaborate with Teams: Work closely with all departments to ensure customer needs are met.
Analytical Responsibilities
- Analyze Customer Data: Analyze customer data to identify trends, preferences, and pain points.
- Track Customer Satisfaction: Monitor customer satisfaction metrics (e.g., CSAT, NPS) to measure performance.
- Conduct Customer Surveys: Design and conduct customer surveys to gather feedback and insights.
Leadership Responsibilities
Coach and Mentor: Coach and mentor team members to improve performance and address customer concerns.
Reporting Responsibilities
- Prepare Customer Relations Reports: Prepare regular reports on customer relations metrics, including customer satisfaction and complaint resolution.
- Present Findings and Recommendations: Present findings and recommendations to senior management to inform business decisions.
Qualifications
- Must have a degree in any field.
- Must also have experience in customer relation roles.
- Must have excellent verbal and written communication skills
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Description
Strategic Responsibilities
- Create and implement a customer relations strategy aligned with the organization's overall goals.
- Establish and maintain high customer service standards across all touchpoints.
- Collect, analyze, and act on customer feedback to improve customer satisfaction.
Operational Responsibilities
- Manage Customer Complaints: Respond to and resolve customer complaints in a timely and professional manner.
- Provide Customer Support: Offer support and guidance to customers via multiple channels (e.g., phone, email, chat).
- Foster Customer Loyalty: Develop and implement loyalty programs to retain customers and encourage repeat business.
- Collaborate with Teams: Work closely with all departments to ensure customer needs are met.
Analytical Responsibilities
- Analyze Customer Data: Analyze customer data to identify trends, preferences, and pain points.
- Track Customer Satisfaction: Monitor customer satisfaction metrics (e.g., CSAT, NPS) to measure performance.
- Conduct Customer Surveys: Design and conduct customer surveys to gather feedback and insights.
Leadership Responsibilities
Coach and Mentor: Coach and mentor team members to improve performance and address customer concerns.
Reporting Responsibilities
- Prepare Customer Relations Reports: Prepare regular reports on customer relations metrics, including customer satisfaction and complaint resolution.
- Present Findings and Recommendations: Present findings and recommendations to senior management to inform business decisions.
Qualifications
- Must have a degree in any field.
- Must also have experience in customer relation roles.
- Must have excellent verbal and written communication skills