Receptionist / Guest Relations Officer - Golden Bean Hotel



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Golden Bean Hotel Administrative/Secretarial Jobs in Kumasi


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Golden Bean Hotel is a three-star Business & Leisure Hotel located in Kumasi. The hotel seeks to employ a competent and enthusiastic lady to fill this position.

Main Duties and Responsibilities

  • Maintain at all times a very high standard of personal appearance appropriate for the job.
  • Receive, speak to and check in guests, using reservation lists; process and provide key cards.
  • Correctly register guests in PMS Opera and have them shown to their rooms.
  • Check out leaving guests; provide and receive a settlement of guests' bills
  • Hand over cash register at the close of shift and account for received monies and credit card payments. Check float/change prior to the beginning of the shift.
  • Serve visitors by greeting, welcoming, directing and announcing them appropriately.
  • Answer, screen and forward incoming phone calls while providing basic information when needed.

Qualification, Experience and Abilities

  • A Degree or Higher National Diploma in Business Administration with at least 2 years of working experience in a hotel setting.
  • Willingness to learn.
  • Outstanding verbal and written communication skills.
  • A high degree of initiative and dynamism, along with strong influencing, decision-making, and teamwork abilities.
  • Experience working with customers directly, either online or in person.
  • Proficiency with the use of PMS Opera and other relevant software programs, such as Microsoft Office.


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