Prudential Life Insurance Administrative/Secretarial Jobs in Accra
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Job Description:
1. Premium collections, allocations and audit
- Perform periodic audits on client payment data to ensure the highest quality and compliance standards are upheld.
- Develop strategies to improve collection rates, reduce lapse rates, and continuously improve policy persistence
2. Relationship Management
- Negotiate with third-party institutions, especially banks and pay points
- Build and maintain relationships with partnered Institutions and Banks
3. Reporting
Report on the Departmental KPIs which include, individual Premium Collections, Inception and Annual Premium Equivalent
4. Team Management
- Coordinate and manage a team of premium admin Officers in charge of Premium Collections and Allocations
- Train new Premium Administration Officers and offer refresher training for existing officers
5. Establishment and management of digital payment platforms
- Provide effective support to the Financial Consultants and the Customer Service Units through prompt resolution of all Premium-related (Collections and Allocations) issues.
6. Process Improvement
- Review and update the Internal Business Process Manual for the Premium Administration Department
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Key Functional Skills:
- Ability to Manage a Team
- Data Analysis and interpretation skills
- Excellent Communication Skills
- Good Interpersonal Skills
- Good Report Preparation Skills (Proficiency in MS Suit)
- Dynamic/Versatile/Affable Personality
- Paying Attention to Details
- Ability to identify process gaps
Qualification:
Minimum of 1st Degree (MBA will be an added advantage)
Experience:
At least 5 years of working Experience in a similar role.
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