Zipline Customer Service Jobs in Ghana
This opportunity at Zipline in Ghana is ideal for candidates looking for employment, competitive salaries, and career growth opportunities.
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Full Job Description - Read Carefully
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex, but the idea is simple: a teleportation service that delivers what you need when you need it.
Through our technology, that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.
About You And The Role
This will be a role that exists on the Ghana Centralized Call Center team with the primary goal of ensuring that we have support for our call center operations across the country.
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What You’ll Do
- Be the interface between Zipline and customers to deliver a Zipline-branded customer service that attracts customers to keep coming back with professionalism and a strong human touch
- Receive incoming requests from customers and process orders on the Zipline in-house system with the right priority and information
- Apply strong judgment and coordinate between warehouse operators and flight operators to prioritize orders by their urgency
- Handle and resolve customer complaints effectively by following the protocols.
- Collect quantitative and qualitative feedback from customers to measure customer satisfaction and drive continuous improvement
- Adhere to Operational SOPs and achieve operational excellence in day-to-day operations, including, but not limited to, mastering customer service tooling and equipment, opening punctuality and checklist, missed call investigation, shift handover checklists, internal documentation, and escalation processes.
- Remain to be trained to the most up-to-date SOP. Pass audit and stay certified on an annual basis.
- Lead and track the progress of customer experience projects and initiatives that are assigned to you.
What You’ll Bring
- Strong communication skills, both written and verbal
- Strong interpersonal skills
- Ability to work well within a team environment
- Experience in the use of basic IT tools
- Strong attention to detail and ability to multitask
- Willingness to learn in a fast-paced environment
- Attention to detail and accuracy in data entry and record-keeping.
- Patience and empathy to handle challenging situations with a positive attitude.
- Problem-solving skills to effectively address customer concerns and resolve issues.
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