Card Fraud Monitoring Officer - First National Bank

To monitor, detect, prevent and deter card fraud transactions relating to issuing and acquiring ensuring business risk management framework is effectively applied to Card risk management by managing rules that ensure optimal fraud prevention and oversee business continuity, security and quality. To plan, execute, and manage risk, mitigation and response, compliance, control assurance, and user awareness.

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Centralized Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Responsible for the monitoring of card transactions to identify fraud, suspect activity/trend.
• Proactively detect and deter card fraud transactions.
• Identify and flag unauthorize usage of cards.
• Responsible for recommending new rules and reviewing existing rules to management in the prevention of card fraud.
• Set approved rules in the card management system.
• Monitor and analyze information and reports on trends, discrepancies, and inconsistencies for decision-making purposes.
• Recording and/or monitoring of fraud cases in internal and external databases.
• Ensure that activities are accurately executed in a timely manner.
• Contribute to the reduction in operational losses by providing efficient fraud monitoring .
• Manage personal development to increase own skills and competencies.
• Deliver exceptional service that exceeds expectations through proactive, innovative and appropriate solutions.
• Propose improvements on internal processes that impacts service levels and service within area of accountability.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve your work.
• Establish relationships with relevant individuals and departments (ERM) to deliver on work expectations.
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate issues for investigation and resolution.
• Identify and escalate risk as normal part of work, Investigate new ways to optimise processes
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Provide timeous reports on operations, performance and audit findings
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team

You Will Be An Ideal Candidate If You

• Have relevant degree
• Have at least 3 years of relevant experience

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment