General Manager: Concept Grocery Store - Sommelier Limited

Sommelier Limited is seeking a dynamic and experienced General Manager to lead the operations of our innovative concept grocery store. The General Manager will be responsible for overseeing all aspects of store management, including customer service, sales, inventory management, staff supervision, and strategic planning. The ideal candidate will have strong leadership skills, a passion for the retail industry, and the ability to drive innovation and growth in a fast-paced environment.

Responsibilities

Operational Leadership

• Oversee day-to-day operations of the concept grocery store, ensuring smooth and efficient functioning.
• Develop and implement operational policies and procedures to optimise store performance and customer satisfaction.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies for enhancement.

Customer Service Excellence

• Ensure a high level of customer service and satisfaction by providing friendly, knowledgeable, and personalised assistance to shoppers.
• Resolve customer complaints and inquiries in a timely and professional manner, maintaining a positive shopping experience for all patrons.

Sales and Marketing

• Develop and execute sales strategies to drive revenue growth and achieve sales targets.
• Implement promotional campaigns, events, and marketing initiatives to attract customers and increase foot traffic.
• Monitor market trends and competitor activities to identify opportunities for differentiation and market positioning.

Inventory Management

• Oversee inventory control processes, including ordering, receiving, stocking, and replenishment of merchandise.
• Implement inventory management systems and procedures to optimise stock levels, minimise shrinkage, and ensure product freshness and quality.

Staff Supervision and Training

• Recruit, hire, train, and supervise store staff, ensuring adherence to company policies and standards.
• Provide coaching, guidance, and performance feedback to team members to foster a culture of excellence and continuous improvement.
• Develop and implement training programs to enhance staff skills and product knowledge.

Financial Management

• Prepare and manage the store budget, including sales forecasts, expenses, and profit margins.
• Monitor financial performance against budgetary targets and implement cost-control measures as needed.
• Analyse financial reports and data to identify trends and opportunities for optimization.

Safety and Compliance

• Ensure compliance with health and safety regulations, food handling standards, and other relevant laws and regulations.
• Maintain a clean, organised, and safe working environment for employees and customers.

Required Skills or Experience

• Proven experience in retail management, preferably in the grocery or food retail industry with a minimum of 4 years in a leadership role 
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication, interpersonal, and customer service skills.
• Solid understanding of retail operations, sales techniques, and inventory management.
• Proficiency in Microsoft Office Suite and retail management software.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary and performance-based incentives
• Health insurance and retirement plans
• Opportunities for career advancement and professional development
• Employee discounts and perks

Location: Nyaniba-Accra