Monitoring Officers - BRAC Ghana Savings & Loans

BRAC Ghana Savings and Loans Ltd (BGSL), is a socially responsible for-profit organization, engages people, especially women in sustainable economic and income-generating activities in Ghana. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. BGSL is part of BRAC International Holdings B.V (BIHBV) which operates in seven countries across Africa and Asia.

Job Description

Duty Station: Accra & Mankessim

PURPOSE

To ensure the quality of MF operations

MAJOR RESPONSIBILITIES

Operations responsibilities:

• Examine overdue and trend reports  
• Review financial reports and provide the CEO with relevant and accurate reports as required at board meetings
• Conducts group meeting visits, passbook reconciliations, and physical verification of clients.

Monitoring responsibilities:

• False loan/loan disbursed without the knowledge of the borrower.
• Loan operated by staff – partly/fully.
• Instalments realized without entry in the passbook and not deposited in office.
• Loan disbursed without approval.
• Loans disbursed to the same member from different projects/branch. 
• Previous Loan outstanding realized by disbursing another loan.
• Client existence could not be traced.
• Multiple loans operated by one member. 
• Loan disbursed by receiving overdue/advance realization. 
• Verify if a client has run away.
• Loan Realized by another member instalment.

Loan papers monitoring: 

• Monitor randomly checks all loan-related documents from the last visit to the present visit. They also check the passbook and the client physically. 

Members' Passbook reconciliation: 

• The Passbook is the only document of the clients. Monitor reconciles this passbook with system-generated collection data and finds out if there is any discrepancy.
• Savings Refund inspection points:
• False withdrawals.
• Member attendance in group meetings in which savings were requested to be withdrawn.
• Whether other members' savings were used for another member's loan realization.
• How much savings were withdrawn and how much was adjusted?

Other checkpoints: 

• Monitor checks out cash in hand position according to cash book and computer ledger print;
• Verifies client’s guarantor.
• Verifies BAO’s check list of loan disbursement whether the BAO is checking loan documents as per her responsibilities.
• Give a follow up on commitment of previous monitoring findings

Safeguarding responsibilities: 

• Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.

Required Skills or Experience

EXPERIENCE (Including sector/industry)

• At least 3 years of relevant work experience in a similar role
• 2 years experience in the financial services sector is preferred

KNOWLEDGE, SKILLS & COMPETENCIES

• Knowledge and competency in related principles.
• Proficiency in management systems.
• Outstanding communication (written and verbal) and interpersonal abilities.
• Good team player with considerable leadership traits.
• Proficiency in MS Excel and other related software.
• Planning and organization skills.
• A high degree of professionalism, maturity and confidentiality.
• Strong presentation skills.
• Strong analytical and problem-solving skills.
• Well-organized and able to act professionally and ethically;
• Capability and willingness to take responsibility
• Highly developed sense of integrity, reliability and accuracy
• Willingness to work under pressure.

SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION

• Degree in Related Disciplines: Concentration / Major
• Professional Certificate/Postgraduate Degree in Accounting/Finance will be an added advantage. Related Discipline