Bills Micro-Credit Limited Customer Service Jobs in Accra
This opportunity at Bills Micro-Credit Limited in Accra is ideal for candidates looking for employment, competitive salaries, and career growth opportunities.
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Full Job Description - Read Carefully
A reputable non-bank financial institution located in Accra with a network across the country requires the services of a Customer Experience Executive.
Job Summary
Acts as the first point of contact for existing and potential clients. He/She shall respond to enquiries regarding products and services, probe into complaints and log significant customer service problems and provide general information about Bills Micro-Credit to clients and the general public
Responsibilities
- Pick calls initiated by existing or prospective clients who call to either make enquiries about products and services, compliants or registration for a loan
- Effectively probe into the call of clients to establish whether client’s issue is an enquiry, request or compliant and appropriately offer professional advice based on call centre response procedures
- Respond efficiently and accurately to callers, explain products and services to clients and ensure that clients feel supported and valued
- Exercise active listening into calls and allay the concerns of frustrations of irate clients, as needed
- Understand and strive to meet or exceed the call center metrics while providing excellent and consistent customer experience
- Partake in training and other opportunities for learning products and services, usage of systems/tools and the value of Bills Micro-Credit.
- Perform other duties assigned
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Qualification Required & Experience
- A minimum of First Degree in Communication or related fields
- Must not be above 30 years of age
- Must have a National Service Certificate
- 1 year of work experience as a Customer Service Executive
- Must be fluent in any of the languages below, in addition to English and Twi
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- Kassim
- Nzema
- Ewe
- Waale
- Dagaare
- French
- Krobo
- Krachie
- Frafra
Location: Accra
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