Customer Experience Executive - Bills Micro-Credit Limited



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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A reputable non-bank financial institution located in Accra with a network across the country requires the services of a Customer Experience Executive.

Job Summary

Acts as the first point of contact for existing and potential clients. He/She shall respond to enquiries regarding products and services, probe into complaints and log significant customer service problems and provide general information about Bills Micro-Credit to clients and the general public

Responsibilities

  • Pick calls initiated by existing or prospective clients who call to either make enquiries about products and services, compliants or registration for a loan
  • Effectively probe into the call of clients to establish whether client’s issue is an enquiry, request or compliant and appropriately offer professional advice based on call centre response procedures
  • Respond efficiently and accurately to callers, explain products and services to clients and ensure that clients feel supported and valued
  • Exercise active listening into calls and allay the concerns of frustrations of irate clients, as needed
  • Understand and strive to meet or exceed the call center metrics while providing excellent and consistent customer experience
  • Partake in training and other opportunities for learning products and services, usage of systems/tools and the value of Bills Micro-Credit.
  • Perform other duties assigned


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Qualification Required & Experience

  • A minimum of First Degree in Communication or related fields
  • Must not be above 30 years of age
  • Must have a National Service Certificate
  • 1 year of work experience as a Customer Service Executive
  • Must be fluent in any of the languages below, in addition to English and Twi
    • Kassim
    • Nzema
    • Ewe
    • Waale
    • Dagaare
    • French
    • Krobo
    • Krachie
    • Frafra

Location: Accra

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