Client Service Representative: Takoradi - First National Bank



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Hello Future Client Service Representative

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our talent team in Retail Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts unite and ignite effective change.

Are you someone who can:

  • Achieve net profit growth for business
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Manage the migration of accounts from transactional to Self Service
  • Manage the growth of active customer Account Base to increase client base
  • Maximize cross sell opportunities and strengthen client relationships
  • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
  • Comply with governance in terms of legislative and audit requirements
  • Check daily transactions to ensure new business applications are closed within appropriate timelines.
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
  • Comply with procedures and processes contained in the Golden Rules.
  • Provide accurate and reliable sales and service statistics.
  • Manage own development to increase own competencies


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You will be an ideal candidate if you:

  • Have the relevant Degree/ Qualifications
  • Have 4 to 5 years of experience in a similar environment

You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

We can be a match if you are:

  • Adaptable and curious
  • Thrive in a collaborative working environment
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