Service Recovery Executive - AT Ghana



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.


Job Description: Responsibilities, Qualifications, and Necessary Skills





A Must Read Article: 10 checks to identify fraudulent or scam job offers

Free Tuition Scholarships to Study in UK, US etc.

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


The successful candidates will join as an executive for service recovery in Customer Experience. (S)He will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.

Key Responsibilities

  • Ensure cleaning of bad registrations.
  • Ensure effective case management is done to improve KYC compliance.
  • Perform Case Management on registrations where applicable.
  • Contact customers with incomplete KYC details for profile changes
  • Educate retailers and freelancers on KYC compliance through trade visits and phone calls.
  • Audit field parameters of daily KYC data
  • Provide back-office support for all KYC-related issues

Qualification Required & Experience

  • Bachelor’s degree from a recognized institution
  • 2-3 years of experience in a similar role


ADVERTISEMENT

CONTINUE READING BELOW


Core Competencies

  • Thorough understanding of business processes on KYC
  • Excellent analytical Skills
  • Excellence in problem-solving skills
  • Excellent Personal and interpersonal skills
  • Excellent product and service knowledge
  • Integrity
  • Ability to maintain confidentiality
  • Culture Sensitivity

Key KPIs

  • KYC KPIs
  • T-NPS
  • CES

Location: Accra

« Go back to the jobs list


HOW TO APPLY


RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

FIND CURRENT JOBS IN GHANA 2024 TODAY

JobSearch Ghana is your most reliable website for latest jobs in Ghana today. If you are interested in getting genuine and reviewed job vacancies in Ghana from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for jobs in Ghana 2024. That is why we have engaged experts to write seasoned articles to guide your job search in Ghana. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top