FieldPro By Optimetriks Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Our mission is to help manufacturers, distributors, and service providers to be in closer connection with the realities of the field and understand how their customers access and interact with their products and services.
We help our clients transition in the paradigm under which they operate, from a pure top-down, undifferentiated mass-market approach, to a more collaborative vision, taking into account the complexity of the distribution ecosystem and linking various stakeholders in constant interaction. Today, the widespread adoption of smartphones, data connectivity, and cloud technologies make it possible to easily create those smart interactions.
As a result, companies can achieve the benefits of scalability and more individualized interaction by leveraging the large volumes of data collected and analyzed. By providing the field users with the right tools to interact with the brands and professionalize their work, we build more engagement and trust, which reflects in strengthened loyalty and stronger relationships.
Website: https://fieldproapp.com/
About The Role
You will manage our key accounts relationships. These clients have intensive usage of our solution (thousands of users) across several countries and require more interaction and care than smaller accounts.
You will report directly to the company C-level and will be in close contact with all our departments (Customer Success, Data, Labelling, Finance, Sales, etc.) as you will be in charge of the overall project and its success.
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Main Tasks Among Other Responsibilities Will Be To
Build and maintain a strong relationship with the clients
- Be high-touch through regular meetings, field visits, etc.
- Be well organized and send meetings debriefs, action points, etc.
- Have a very good understanding of the client business and its use of our solutions
Be a super project manager
- Ensure top execution of the projects, and make sure all the teams are well-coordinated and ready to deliver before time
- Be ready to get your hands dirty to make things move forward
- Help scope the client’s needs, organize brainstorming sessions and be a force of propositions
- You will prepare and hold steering committees with the client’s top management to update them on the project's progress, new features, new ideas, etc.
Support the sales & product teams
- Being at the forefront of client interactions you will have first-hand knowledge of their additional needs and how to improve our sales offer and product development to support them better
- You will be in charge of drafting commercial proposals with the sales teams to answer new client requests
- You will work with the design/product team to develop the new features needed
The role is based in Accra. You will look after our customers in Ghana.
About You
- Master's degree in Business and/or Engineering
- Strong Project management skills
- Strong taste for Data (SQL, Python, DataViz)
- You are very autonomous and proactive
- You have excellent interpersonal skills
- Team player, self-motivated, energetic
- Proficient in English
- Based in Lagos
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What We Offer
- Position: Senior Account Manager
- Location: Accra
- Real responsibilities with client interactions and operational deployments
- High growth environment
- Young and multicultural company
- Provide you with continuous challenge and room for learning
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Our mission is to help manufacturers, distributors, and service providers to be in closer connection with the realities of the field and understand how their customers access and interact with their products and services.
We help our clients transition in the paradigm under which they operate, from a pure top-down, undifferentiated mass-market approach, to a more collaborative vision, taking into account the complexity of the distribution ecosystem and linking various stakeholders in constant interaction. Today, the widespread adoption of smartphones, data connectivity, and cloud technologies make it possible to easily create those smart interactions.
As a result, companies can achieve the benefits of scalability and more individualized interaction by leveraging the large volumes of data collected and analyzed. By providing the field users with the right tools to interact with the brands and professionalize their work, we build more engagement and trust, which reflects in strengthened loyalty and stronger relationships.
Website: https://fieldproapp.com/
About The Role
You will manage our key accounts relationships. These clients have intensive usage of our solution (thousands of users) across several countries and require more interaction and care than smaller accounts.
You will report directly to the company C-level and will be in close contact with all our departments (Customer Success, Data, Labelling, Finance, Sales, etc.) as you will be in charge of the overall project and its success.
ADVERTISEMENT - CONTINUE READING BELOW
Main Tasks Among Other Responsibilities Will Be To
Build and maintain a strong relationship with the clients
- Be high-touch through regular meetings, field visits, etc.
- Be well organized and send meetings debriefs, action points, etc.
- Have a very good understanding of the client business and its use of our solutions
Be a super project manager
- Ensure top execution of the projects, and make sure all the teams are well-coordinated and ready to deliver before time
- Be ready to get your hands dirty to make things move forward
- Help scope the client’s needs, organize brainstorming sessions and be a force of propositions
- You will prepare and hold steering committees with the client’s top management to update them on the project's progress, new features, new ideas, etc.
Support the sales & product teams
- Being at the forefront of client interactions you will have first-hand knowledge of their additional needs and how to improve our sales offer and product development to support them better
- You will be in charge of drafting commercial proposals with the sales teams to answer new client requests
- You will work with the design/product team to develop the new features needed
The role is based in Accra. You will look after our customers in Ghana.
About You
- Master's degree in Business and/or Engineering
- Strong Project management skills
- Strong taste for Data (SQL, Python, DataViz)
- You are very autonomous and proactive
- You have excellent interpersonal skills
- Team player, self-motivated, energetic
- Proficient in English
- Based in Lagos
ADVERTISEMENT - CONTINUE READING BELOW
What We Offer
- Position: Senior Account Manager
- Location: Accra
- Real responsibilities with client interactions and operational deployments
- High growth environment
- Young and multicultural company
- Provide you with continuous challenge and room for learning
ADVERTISEMENT - CONTINUE BELOW TO APPLY