First National Bank Customer Service Jobs in Kumasi
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
purpose
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort and skill. Build and maintain strong relationships with our internal and external stakeholders.
responsibilities
- Drive significant growth and profitability in the context of cost management
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Build and maintain strategic relationships with internal and external parties to support the sales strategy.
- Manage the growth of active customer Account Base to increase client base.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
- Contact prospective clients and sell appropriate banking products to achieve sales targets.
- Translate strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Monitor changes in legislation, regulations, initiatives and relevant industry practices.
- Ensure drafting and implementation of appropriate interventions.
- Ensure compliance with audit requirements.
- Develop rigorous business cases to drive new, differentiated market growth strategies (e.g. new product and market development) as well as defensive strategies to maintain market share
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
- Develop materials and documentation including minimum standards, templates, guidelines, FAQ's and processes
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
experience and qualifications
- Relevant 3 year industry related degree or diploma
- Minimum 4-5 year's Customer Care/ Call Centre environment experience
- Experience of dealing with high level customer queries in a Customer Care environment.
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Head of Customer Experience - Fido