Operations Associate (Admin & Customer Support) - Brolly

At Brolly, we believe every journey is a step towards achieving dreams, big or small. We therefore want to keep drivers moving and powering journeys. Come join us to safeguard aspirations and power in the relentless pursuit of progress by millions of people in Africa.

Role Overview

Our Operations Associates play essential roles to ensure that customers have great experiences when dealing with us. As an Operations Associate (Admin & Customer Support), you will focus on administrative and customer support functions to support business operations.

The Person

The ideal person for this role will be a happy person who brings light to the room and is motivated to make a difference every day. The following skills, competencies, and attributes will make for a great candidate:

• Advanced creative thinking
• Ability to write simple sentences correctly
• Great time management
• Experience collaborating and organizing work with tools such as Slack, Trello, Google Sheets, and Slides.
• Great telephone etiquette
• Good email management
• Great team collaboration
• Ability to analyze and present data effectively
• Strong organizational skills and attention to detail

Responsibilities

• Support prospective customers on their journeys through our platforms
• Communicate with existing customers about new services, features, and rewards
• Advise customers on payment issues
• Handling live chats and customer inquiries
• Participate in activations
• Facilitate internal communications: organizing meetings, scheduling appointments, and circulating information to keep all team members in the loop.
• Managing the office to create a welcoming atmosphere for customers and team members.

Minimum Requirements:

• A Bachelor's degree
• 2 years minimum experience in a customer service role