Robotic Process Automation Analyst - Old Mutual

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Old Mutual Ghana is looking for a dedicated and tech-savvy Robotic Process Automation Analyst to join the IT team. Working in a fast-moving environment, you’ll assist the RPA Engineers in delivering automation of manual tasks across all the Old Mutual BUs.

You’ll use your knowledge and experience to help ensure Old Mutual’s manual processes are being automated in a highly structured and well-documented way. All the stakeholders are informed of the process and are receiving the necessary support throughout the automation journey. The role will be a key bridge between the RPA team and the business units as well as providing critical support for all robots that would have been delivered and are already operational.

Key Result Areas

• Partner with the Business Process Owner(s) to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption

• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Requirements: Skills, Qualifications and Experience required

• First Degree in IT, Software Engineering or equivalent will be required.
• A minimum of 2 years working experience as an RPA Analyst or Software Engineer, Financial Analyst, or a related field.
• Provable experience with either Blue Prism or UiPath
• Provable experience with Python and advanced VBA
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures

Competencies

• Customer First
• Strategic
• Leading with Influence
• Collaboration
• Execution
• Innovation
• Personal Mastery