Fraud Prevention & Monitoring Manager - Vodafone Ghana

Design, create, and oversee an effective fraud management operation within the telecom sector, implementing industry-leading strategies to safeguard revenue streams, uphold business reputation, mitigate the risk of regulatory fines, minimize subscriber losses, and prevent disruptions to overall operations

Key Accountabilities And Decision Ownership

• Effectively manage the general Fraud Management operations to ensure incidents of fraud and potential fraud are timely identified and mitigated to prevent financial and non-financial losses
• Ensure that, adequate controls and systems are deployed to prevent and detect fraudulent incidents and activities relating to but not limited as follows – (SIM box, roaming fraud, high usage, SMS spamming, SMS A2P bypass, PABX, Recharge abuse, IRSF/PRS, commission abuse)
• Coordinate fraud risk reviews of key products and services as required as per Security-by-Design strategy
• Lead in the identification, coordination, and implementation of mitigation measures for new fraud schemes
• Perform scheduled fraud risk assessment
• Review of Fraud related reports
• Engagement in external/internal Fraud forum activities
• Analysis of internal and external trends of incidents
• Responsible for addressing audit and compliance issues
• Coordinate and deliver on all lawful LEA Disclosure policies and legislative guidelines

Must-Have Technical/Professional Qualifications

• First degree in Computer Science
• Chartered Accountant or an MBA
• Certified Information Systems Auditor
• A related professional qualification will be an added advantage.