Project Growth Customer Service Jobs in Ghana
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Join our client's team with a role that's at the heart of combining AI technology with creative writing. As a Customer Service Representative in a company revolutionizing fiction writing, you'll engage with a diverse community of writers, providing support and solutions that enhance their storytelling journey.
This position calls for a unique blend of problem-solving skills, customer engagement, and a passion for narrative arts, making every day a new chapter in advancing the world of digital storytelling.
Key Responsibilities:
- Customer Support: Resolve customer problems via email and chat with high EQ and a playful tone. (200-400 inbound chats + emails daily)
- Issue Management: Triage issues, identify patterns, and escalate urgent matters.
- Problem Solving: Investigate and verify root causes and design effective solutions.
- Billing and Subscription Management: Handle billing queries, trial and subscription management.
- Product Education: Guide on using various product features to solve writing challenges.
- Technical Support: Troubleshoot technical issues and suggest workarounds.
- Visual Aid Creation: Develop videos, screenshots, and images to demonstrate solutions to customers.
- Membership Service Assistance: Support with scheduling, cancellations, upgrades, and downgrades of membership services.
- Community Management: Actively participate in and manage the community on platforms like Discord.
- Issue Documentation: File detailed tickets for escalated issues to ensure effective communication with the team.
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
What Success Looks Like:
- Effective Problem Resolution: Delivering high customer satisfaction through efficient problem-solving.
- Proactive Issue Management: Identifying and addressing patterns in customer queries.
- Engaging Customer Support: Maintaining a friendly, informative, and engaging customer interaction.
Qualifications:
- Strong English skills and at least one year of email customer support experience, ideally in a B2C software product environment.
- Fiction-writing experience is required.
- Proficiency in various technical tools such as Front.com, Notion, Linear.app, Stripe, Loom, Luma, Customer.io, Slack, Google Docs, and Google Sheets.
- Demonstrated a history of continuous personal improvement, particularly in customer support or related roles.
- Fast learning ability, high attention to detail, and high emotional intelligence (EQ).
- A sense of humour, playfulness, and the ability to put people at ease.
- Tech-savviness, ambition, curiosity, and comfort with rapid pace and change.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM Central Time
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Customer Service and Sales Supervisor - IT & Electric Ghana Limited