First National Bank Banking Jobs in Accra
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purpose
Responsible for activities associated with the identification prioritisation and resolution of reported problems.
responsibilities
- Drive significant growth and profitability in the context of cost management.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
- Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan.
- Resolve all customer queries efficiently, and within agreed timelines.
- Prepare business communication that is of a professional standard.
- Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate the process of designing and implementing appropriate solutions to remedy the situation.
- Comply with governance in terms of legislative and audit requirements.
- Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business.
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- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
- Manage own development to increase own competencies.
- Plan and manage performance, skills development, employment equity, talent and culture of the team to improve innovation, achieve efficiencies and increase competencies.
experience and qualifications
- Appropriate technical qualification.
- 5-6 Years experience.
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