Delivery Coordinator - AbenGlobal

AbenGlobal, a leading courier company in Ghana, is seeking a dynamic and dedicated Field Staff member to join our team. The Field Staff will play a crucial role in supporting our operations during the second shift (12:00 pm to 9:00 pm, Tuesdays to Saturdays).
The ideal candidate will assist in call center resolutions, handle package sorting, dispatch riders efficiently, and perform data entry tasks.

Key Responsibilities:

1.  Second Shift Operations: Manage and oversee operations during the second shift, ensuring smooth and efficient processes.
2.  Call Center Assistance: Provide support to the call center team by assisting in resolving customer and riders queries and issues effectively.
3.  Package Handling: Receive, sort, and organize incoming packages for dispatch, ensuring accuracy and timeliness in handling deliveries.
4.  Rider Dispatch: Coordinate and dispatch riders with packages, ensuring proper documentation and adherence to delivery schedules.
5.  Data Entry: Accurately input and manage data related to package handling and delivery into the company’s databases.

Qualification Required & Experience

• Previous experience in a similar role within logistics, eCom, consulting, IT industry, banking & accounting, industry is preferred.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication skills to liaise with internal teams, riders, and customers.
• Proficiency in basic computer applications and data entry.
• Ability to work independently and as part of a team in a fast-paced environment.

Working Hours:

Second Shift: Tuesdays to Saturdays, from 12:00 pm to 9:00 pm.

Location: West Legon