Operations Manager: Anglophone - Wakanow

The Operations Project Manager in Accra will play a pivotal role in assisting the Contact Centre Manager and the Lagos team in seamlessly integrating global processes and new products into our operations. This role is dedicated to ensuring a cohesive and efficient transition, enhancing our ability to deliver exceptional travel experiences to our customers within the Anglophone market.

Responsibilities

• Project Integration: Lead the integration of new products and markets into our operations, ensuring a seamless and efficient process.
• Market Expansion: Collaborate with cross-functional teams to identify opportunities for market expansion within the Anglophone region. ( Ghana, Liberia, Gambia, Sierra Leone )
• Product Development: Work closely with product development teams to understand market requirements and provide input for the creation of new travel products.
• Process Optimization: Continuously review and optimize operational processes to enhance efficiency and quality of service.
• Vendor Management: Manage relationships with vendors and partners involved in project implementation.
• Budget Oversight: Oversee project budgets and ensure that financial goals are met.
• Quality Assurance: Implement and maintain quality assurance programs to ensure that project objectives are achieved.
• Reporting: Generate and present regular reports on project progress, milestones, and performance metrics.

Requirements

• Bachelors degree in a related field preferred.
• 5-10 years of experience in project management within the travel industry.
• Strong project management skills, including the ability to plan, execute, and monitor projects.
• Excellent communication and interpersonal skills.
• Analytical mindset with a focus on achieving project goals.
• Fluent in English (both written and spoken).
• Strong organizational skills with the ability to multitask and prioritize effectively.