Customer Service Representative - Eagle Eye Corporation



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Eagle Eye Corporation Customer Service Jobs in Accra


Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualification Required & Experience

  • Ability to stay calm when customers are stressed out or upset
  • Comfortable using computers
  • Experience working with customer support
  • Personable and attentive
  • Strong interpersonal skills
  • Strong verbal communicator
  • Familiar with the software used to connect with customers and gather their information
  • Knowledge of applicable products and markets
  • One to two years working experience
  • HND or degree

Location: Accra


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