Digital Transformation Officer - BRAC Ghana Savings & Loans

Job Description

Purpose

To assist country DTM in managing trainings, vendors, channels, staff/customer engagements and literacy programmes related to the Digital Field Application and other Digital Financial Services to be  provided

Major Responsibilities

• Collaborate with cross-functional teams to deploy digital field applications.
• Ensure the seamless integration of these applications into the existing workflow.
• Troubleshoot technical issues and provide timely resolutions.
• Monitor and optimize mobile payment processes for efficiency and effectiveness.
• Execute change management strategies to facilitate a smooth transition to digital processes.
• Create comprehensive training programs for both staff and customers.
• Conduct training sessions, workshops, and webinars to ensure users are proficient in digital tools.
• Identify potential resistance to change and develop mitigation plans.
• Provide ongoing support to users, addressing queries and concerns promptly.
• Gather user feedback and collaborate with the development team for continuous improvement.
• Provide ongoing support to users, addressing queries and concerns promptly.
• Gather user feedback and collaborate with the development team for continuous improvement.

Safeguarding responsibilities: 

• Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Major Challenges

• New Technology/Process and Change Management

Key Performance Indicators (KPI's)

• Percentage increase in digital transactions.
• Reduction in operational errors related to digital tools.
• Customer satisfaction scores related to digital services.
• Completion rate of staff training programs.
• Adoption rate of mobile payment solutions.
• Timely implementation of digital projects.

Required Skills or Experience

SPECIFIC EDUCATIONAL QUALIFICATION

• Degree / Major Digital Transformation

PROFESSIONAL DEGREE / CERTIFICATION

• Certificate/Postgraduate Degree in Development Finance/Digital Financial Services will be an added advantage

EXPERIENCE (Including sector/industry)

• Knowledge of the Digital Financial Services Directive of the Bank of Ghana
• Experience in payments in field applications
• Knowledge in application Microsoft Word, Microsoft Excel.

KNOWLEDGE , SKILLS  & COMPETENCIES

• Computer knowledge on MS World, MS Excel and Internet 
• Effective communication skills. Writing and reporting skills in English
• Data management analysis